Crash Champions #0122 Benbrook
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Every time I call to ask a question it always the same answers, the person is busy and they will call back as soon as they can. It will be 2 to 3 hours and no one calls back. Y’all are bad at relaying call backs. On top of that I’ve got 5 or more promise date and no one can answer the question why? It always the same excuses. If you think I’m not telling the truth look at all the text message I’ve got from yall. Most of all the customer service have a bad attitude. If they were working for me and I hear the answer they tell customers with the bad attitude they have, they would be fired already. But I guess yall are busy and really don’t care if you get a few customers mad are not right. The next time I have to get my car done it will definitely not be crash champions.
Likely to Recommend - 0.5/5.0 -
I will never bring my cars there again or ever
Repair Quality - 0.5/5.0 -
I had 5 or more promise dates that my car would be done and had to call multiple times. Yall said you will call back and never did. Front desk have a bad attitude when you ask questions too.
Customer Service - 0.5/5.0 -
Front desk have a bad attitude
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were in contact the whole time. I felt very well taken care of.
Returned Clean
My Experience - 5.0/5.0 -
Terrific job all around. Kept me updated and finished before their original deadline. The result of the repair was like it never happened.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They went above and beyond! Even stayed late on a Friday to complete the work! So happy to have my car returned so beautifully! I was informed on how the repair progressed regularly and they were total professionals! Can’t recommend them enough.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and experience! I was kept informed of my car’s progress regularly. Thanks!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Forgot a button in the trunk but were very quick to fix it once it was spotted. Great service and very quick.
Customer Service - 5.0/5.0 -
Justin was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was kept in the loop on repairs and estimated times of completion. Everything was handled flawlessly. They were very professional.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Everything looked good except inside the fender well.
Likely to Recommend - 5.0/5.0 -
I would
Repair Quality - 4.5/5.0 -
Everything looks good except in the fenderwell there is still an opening where some of the material is missing.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Excellent work!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0 -
I would forwarn them.
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Phone calls were not returned. I was told text messages had been sent. I never received any. They never once reached out to me in regards to my car. I was told it was a 5-8 day job. It took 13 days. I only found out what was going on by going up to the shop.
My Experience - 5.0/5.0 -
Thank you for great quality of repair plus returning it washed Outside & dusted/ clean inside- a completely clean vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
The people were nice but an hour into my trip to Killeen after my repairs my dash lights up saying that my car can’t detect my right light, tire pressure sensor malfunction and my bumper that they replaced is a slightly brighter color than the rest of my car.