Crash Champions #0151 Midvale

4.8 (4,316reviews)
96%
7110 South 400 West,  Midvale,  UT  84047
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In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (4,316)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and frequent communication, and impressive timeliness. Many highlight that staff go above and beyond to keep clients informed at every stage of the repair process through texts and calls, making a stressful experience feel manageable. Repairs are frequently completed ahead of schedule, and the quality of work is repeatedly described as excellent, with vehicles returned looking brand new. Customers appreciate the friendly, professional, and personable atmosphere. A few customers noted areas for improvement, including inconsistent follow-up communication, incomplete repairs at pickup, and occasional paint quality concerns, all drawn directly from their feedback.
AI-Generated from reviews written in the last 12 months
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"The best customer service ive seen from any auto service in years. Kept me updated, made me feel at ease and ..." Read more
"... Champions exceeded expectations. I appreciated the excellent quality of the work, the friendliness of the staff and receiving frequent updates on the job progress." Read more
"The team at Crash Champions went above and beyond to keep me updated and made sure that my car looked perfect. They were sympathetic ..." Read more
"Excellent shop. Excellent work. Excellent people. I cant say enough good things. I recommend them to ..." Read more
"The best customer service I have encountered. they went the extra mile to help me."
"When I drop my vehicle off after the assessment they said 2 weeks to finish the job. My vehicle was finished in approximately 6 days. Fantastic job all ..." Read more
"Repairs were done quicker than I expected. Communication throughout the entire process was great. ..." Read more
"... was one part that they were waiting for. It's been over a week andwe still have not received word that this piece isin and that we can return to get it installed ..." Read more
"It was done early but I only got notice the day of, so I wasnt prepared to pick it up. I had to get off work early ..." Read more
"Completion time was pushed back due to personal emergencies, vendors issues and repair redos for quality improvement."
"Repairs were done quicker than I expected. Communication throughout the entire process was great. Doing the job well seemed more important than getting ..." Read more
"... both expertise and consideration. Great repair time. Really great and timely communication. These guys excel at repairing your vehicle while treating you like ..." Read more
"... than expected, but I was perfectly okay with it. They notified me every step of the way and approved it with me. I am happy with the outcome so far." Read more
"I like how they consistently kept me up-to-date on the status of my vehicle"
"Updates could have been more regular. Time my vehicle was in the shop could be shorter."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

They were courteous and professional at all time, kept me updated with the progress of the work and always answered my questions on the same day. Great experience.

Likely to Recommend

I've been telling everyone I know about them.

Repair Quality

So professional and they keep me updated every day.

Customer Service

Lacey, my representative was so wonderful and answered my questions on the same day.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I worked with Payton, Lacey and Steve and all of them were very rotational during the entire time they had my can. In fact the car was done much faster than expected turn over date . I did have some concerns and questions about the repair or my can and he was very clear in explaining and answering all of my questions. The final product was amazing and my baby looked as neat as good. Those are not just your car mechanics, these guys are magicians. Thank you for the beautiful work and for making my can look like new . Also my car was done much faster than I expected. Fast turn over . Thank you Champions

Likely to Recommend

It’s good to know of a shop I can use and trust in future, or recommend to my friends

Repair Quality

I worked with Steve, Lacy and Payton and they were all very professional and helpful. Answered all my questions and put my mind at ease that my car will look as new when I get it back. Thank you everyone. Also let’s not forget the people in the shop that did the actual work on my car because what they can do back there is magic.

Customer Service

Great follow up

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for the beautiful repairs! I appreciated getting my car back early too.

Likely to Recommend

Repair Quality

Customer Service

Lacey kept me informed of the status and was professional and kind.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Crash Champions was professional and courteous. They handled everything and got my car repaired ahead of schedule.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I specifically appreciated how they kept in touch with me. I knew how they were coming along, and it was good to understand their progress. They were very accommodating with my schedule.

Likely to Recommend

I would recommend them to everyone that I know needs a repair shop.

Repair Quality

They wanted to make sure that everything was done correctly. I appreciated that.

Customer Service

I love how they communicate regularly through text. That is so nice and convenient.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you Deja and the Crash Champions team for a job well done! I’m very happy with the repairs on my GMC and appreciate the care you put into your work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs were done quicker than I expected. Communication throughout the entire process was great. Doing the job well seemed more important than getting it done fast. Some replacement parts were returned because they did not meet Crash expectations. They even did some work on parts of the car not affected by the accident that resulted in my car being returned to me better than it was before the accident. Highly recommend!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

so so satisfied with the quality, care, timeliness and communication. i will never be going anywhere else!!

Likely to Recommend

i will never go anywhere else!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Lexi was very helpful in both guiding me through the process and keeping me updated. My car looks great.

Customer Service

I would say Lexi and everyone in the Midvale location was great. Would not rate call center highly as it seemed whatever I conveyed to them did not make it back to the actual shop

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went smoothly and my car looks like new! This is the 3rd time at least I have used Crash Champions and I will always come back here for body repairs!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish, I always knew my car was in good hands. Lacie kept me updated regularly. The shop guys worked efficiently and found all the areas needing repair. I was pleasantly surprised how quickly the repairs were completed. GREAT JOB EVERYONE!!!

Likely to Recommend

15+ their service was great. Friendly, considerate, quick and thorough.

Repair Quality

The staff was very helpful; explaining in detail the procedure and estimated repair time.

Customer Service

Lacie was very helpful, giving updates and what to expect next.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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