Crash Champions #0153 Gaithersburg
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I am very pleased with the repair work completed on my vehicle. The service was carried out efficiently, and the quality of the repair exceeded my expectations. I would also like to recognize Armando for overseeing the process with professionalism and courtesy. Their clear communication, attention to detail, and commitment to customer satisfaction made the entire experience smooth and stress-free. I truly appreciate the excellent service and would gladly recommend this shop to others.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
you guys awesome!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Extremely pleased with your service.
Repair Quality - 5.0/5.0 -
My wife felt wonderfully about the entire process for repair of her damaged Pilot. She couldn't have been more happy with the quality of the repair.
Customer Service - 5.0/5.0 -
Efficient, personable and effective in shepherding the claims mechanism.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nate was amazing to work with. The lady in the front was also very helpful.
My Experience - 5.0/5.0 -
The car came out looking great. Champions took the extra effort to polish up the interior and rims. Nice work. I strongly recommend Champions to friends and family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very thorough
Customer Service - 5.0/5.0 -
Very communicative
Returned Clean
My Experience - 5.0/5.0 -
Wonderful friendly helpful staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Michele was super super nice I really appreciate her though this difficult time
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great team to work with (Armando and Michelle)! Received regular progress updates. Repairs performed and delivered earlier than anticipated. Would definitely recommend to others.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
They gave me two week estimate took five when I went to pick up car my dad told them there was water in trunk where the spare tire was . The gentleman told us it was from cleaning car . So the next time it rained i checked it out . It was full of water . So I took back today and gentleman said he would test it right away and call me so I knew if I needed to get a rental . He never did I called 4 hours later he said it was a hose that came loose . That I could pick up car tommorow or Monday . But that car would be ready in 20 minutes . He said as long as you get here by five . I got there car was so dirty . I thought they did a great job at color matching which was great . But definitely wouldn't recommend this place
Customer Service - 2.5/5.0 -
Never really communicated just text with delays on pick up
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I brought my car here after an accident, and the entire experience was fantastic. Armando and his team were incredible. They kept me in the loop every step of the way, sending me text updates and photos as the repair progressed. I never had to wonder what was happening or when my car would be ready. The repair work itself is flawless—my car looks brand new, and they even detailed the inside. I can't thank Armando and his team enough for their professionalism and attention to detail. I highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything was repaired correctly in a timely manner. Somewhat annoyed a new issue occurred, which caused personal inconvenience.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Was informed vehicle was complete. I returned rental car, completed paperwork and was waiting for car to be pulled around. Manger informed me that the car was not actually complete. I took vehicle but will have to return for missing trim piece next week. Manager was apologetic and very nice but this has added additional inconvenience to my experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Was concerned that repair was not being done by Crash Champions in Mechanicsville, MD but Gaithersburg did excellent job.