Crash Champions #0368 Northwest DC
In operation 6 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
I am voicing my strong disappointment regarding the service I received during the recent repair of my vehicle, which was in your shop for six weeks. Throughout this process, I experienced continuous delays and inconsistent communication. On the initial estimated completion date, I was informed the car was being reassembled, only to then be notified of additional damage that should have been identified during the initial inspection. Following this, I was told the delay was due to a missing part; however, the part arrived and repairs were finished within 48 hours only after I contacted the insurance company. I was provided with numerous excuses for these delays, including staffing issues, part shortages, and extended completion dates. This lack of efficiency and transparency was particularly concerning given that my rental car expenses were being paid out of pocket. I hope you will review this matter to improve your service and communication moving forward. I also hope you consider reimbursement to me for my deductible as well as part of rental fees that we paid out of pocket.
My Experience - 5.0/5.0 -
Amazing repair work!
Likely to Recommend - 5.0/5.0 -
I would highly recommend them.
Repair Quality - 5.0/5.0 -
Wonderful service. Professional and courteous. The person who helped me, Brie(?), was fantastic, and the front desk person was always courteous and helpful.
Customer Service - 5.0/5.0 -
Great staff. Brie (?) was very helpful. I believe she was in training.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
communications with the office is really hard
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0 -
I received no updates from the shop at any point about the repair of my vehicle, and when I did, it was because I reached out. I was given several false ETAs on the completion of my repair. I was promised at-home work to my vehicle as an apology for the miscommunications, which was not held. The person working the front desk / phone was incredibly apologetic throughout the process and tried to communicate as much to me as possible, but despite her efforts to help me, did not have the answers I needed without the mechanic team intervening directly.
Returned Clean
My Experience - 5.0/5.0 -
I had the pleasure of working with Mr. Michael Blackwell. I appreciate your help sir and your knowledge of my vehicle. Everything was done just as he said it would be. Thank you. Crash Champions
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Overall, I had a good experience with Crash Champions. The staff was friendly and professional, and the work on my vehicle turned out great. Communication could have been a little better at times, but overall I’m happy with the service and the final result.
Customer Service - 3.5/5.0 -
Overall, I had a good experience with Crash Champions. The staff was friendly and professional, and the work on my vehicle turned out great. Communication could have been a little better at times, but overall I’m happy with the service and the final result.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I did not get regular updates on the progress until I called. I had provided my number, but updates were going to another number.
Likely to Recommend - 3.0/5.0 -
I had a grocery cart in my trunk, and tried to contact Mike or someone at the shop, but to no avail. My grocery cart is still missing as of today. No one returned my phone calls, or text. Why it is missing, I don't know. I cannot trust your people if I had something in my car.
Repair Quality - 5.0/5.0 -
I was very pleased with the quality of the repair. I would rate it a 10
Customer Service - 4.0/5.0 -
I was very pleased with the customer service, except when they kept sending text indicating it was going to be ready and it wasn't.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
John was wonderful!!!!!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The body of the car was repaired. When I picked up the car I was told the battery was down and two warning lights were on. They returned my car without the front license plate. Has to return to have it reinstalled.
Customer Service - 1.5/5.0 -
Extremely long times to complete the works - over a month. Very poor communication: they send update texts with specific dates for when the works are complete but then tell you that these are automatic texts and should not be considered. These texts are however the only communication one receives and the front desk is not helpful. When I called to ask about the car I was told the car was ready for the next day. I went to pick it up but indeed it was not ready. A week later I was called that it was finally ready. I went to pick up the car and they had to jump it because it did not start: I was told “please keep it running because the battery is down”. I took the car home and only then I realized they forgot to reinstall the front license plate so had to go back once again. Overall not a good experience, I would not recommend this business.
Likely to Recommend - 3.5/5.0 -
It would have been a ten but then I found those razer blades
Repair Quality - 4.0/5.0 -
The work was solid but I found two razor blades in my driver side chair.
Customer Service - 5.0/5.0 -
Very responsive and respectful
My Experience - 5.0/5.0 -
From beginning after meeting with DANNI everything went as she quoted and I received my vehicle as promised and I am completely and totally satisfied with the service. Even after an adjustment was made she explained it to me and as stated I was completely satisfied. A job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Danny was absolutely the BEST. Even when there were adjustments to me made she explained everything to me very clearly and the reason for the adjustment which I appreciated fully. Thanks DANNI
Customer Service - 5.0/5.0 -
As I stated before I was extremely pleased with the service of Crash Champions. Dannie made the task very smooth. Even when there were unexpected adjustments to be made, she was explained the reason for the additional expense so that it was complexly easy to understand and accept. Thank you DANNIE.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0 -
Car looks good
Customer Service - 1.5/5.0 -
Everyone was so kind but…. The shop was 20 minutes late opening when I dropped off the car, the communication was poor, car was ready 5 days later than expected, car wasn’t ready when I arrived although I received a call to pick up the car after 330pm.