Crash Champions #0154 Charlotte
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cody communicates very well, thank you!
Customer Service - 5.0/5.0 -
Great communication… thank you Cody!
Returned Clean
My Experience - 5.0/5.0 -
Fantastic experience with Dave and the whole team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience with Dave and the team
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repair work was stellar. Just have to do a little better with the clean up after.
My Experience - 5.0/5.0 -
Did, a great job so far. Will know in a few days.
Likely to Recommend - 5.0/5.0 -
They was understanding, if you had problem.
Repair Quality - 5.0/5.0 -
So, have no problem. Did a good job.
Customer Service - 5.0/5.0 -
Was ready on time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
I’m totally satisfied he kept great communication. Car came back clean. Ready to drive.
Customer Service - 5.0/5.0 -
Always very polite. Ready to answer any questions. Never felt like I was bothering them.
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
Upon pick up of my Audi SQ five I noticed high spots and low spots on the hatch and I also got a rear brake light tail lamp failure, which resulted in me returning the vehicle for it to get fixed again, prior to fixing and taking the vehicle in one of the painters or sales associates not sure who told me if I wanted to get near or close to OEM finish. I would have to go to another shop which I didn’t replied. This was the shop that was recommended to me for my insurance,I was put into a rental for an additional two days and then finally was able to pick up my vehicle again. after picking up my vehicle again, I had a 40 minute drive home which after returning home, I realize that the rear tail light in the bumper that was replaced was hanging off and almost falling out of the bumper entirely at this point I went ahead and fixed the issue myself.Ising 3M since I did not want to have to drive 40 minutes again back to Crash Champions for another issue
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cody was awesome at keeping me informed and had a great demeanor during the whole experience. Even helped work with enterprise, was one of the easiest experiences I have been through with a not fun situation.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cody was great to work with after my car accident. He kept me updated, had great communication, and got my car finished quickly. It honestly looks brand new again. Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
While there is still a lingering smell, they were very easy to work with. However, it took almost 3 weeks longer than planned to get my car back, and I had to keep calling them to find out why. I know some of that was due to getting parts in, but there seemed to be no sense of urgency. I ended up in a rental for almost 6 weeks.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service and customer service was a 10 out of 10
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for the repair, I appreciate it was done on time. good repair!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great jobs, guys were super helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team was fantastic! Very communicative and helpful.
Customer Service - 5.0/5.0 -
Very helpful and kind!