Crash Champions #0155 Madison Heights
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
Kyle was amazing he helped me so much very polite and professional.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
By the way, this is Beverly Pickering, the Toyota Owner my husband Lance Abke is the first name on the insurance policy, so I’m sure that’s why all of this is getting directed with his name on it, but I am the owner of the Toyota Yaris and I’m the one who got rear ended and I’m the one who brought the car in to have it fixed just so we’re clear lol… First of all, everyone was so patient and so supportive and so professional and so informative right from the beginning… That set the tone for the whole experience! I was kept apprised of progress, and I was blown away that the date that I was given for the car to be finished was the date that the car was finished… That doesn’t happen in any business anywhere but at Crash Champions it sure did! When I came to pick up the car I actually gasped. It looked so fantastic. Oh my goodness I have fallen in love with my little old beater all over again. Phenomenal job all the way around… As someone who worked as a service representative for AT&T for 30 years, I know good customer service when I experience it and this was absolutely top-notch… I would love to work at a place that cares for its customers the way Crash Champions does. Thank you again so much. You took a very upsetting situation and turned it in to an incredibly positive outcome and it doesn’t get better than that.
Likely to Recommend - 5.0/5.0 -
I already have been singing the praises of Crash Champions to everyone I encounter… I posted a before and after picture of my car on Facebook with a little ode to Crash Champions in Madison Heights, telling all of my friends and family what an outstanding experience I had with their customer service and what a phenomenal job they did on the car
Repair Quality - 5.0/5.0 -
Everyone at the facility was pleasant, professional, empathetic, supportive, and I was kept informed of everything as it went aalong all the paperwork and all the details were managed to perfection and my car was ready on the day. They said it would be ready. And boy or boy I about passed out when I saw how phenomenally perfect the work was! It absolutely looks like a brand new car and trust me. It is not a new car lol everything was perfect.
Customer Service - 5.0/5.0 -
The personnel at Crash Champions are outstanding… so pleasant so understanding so professional… They always went over all of the necessary information thoroughly and kept every promise
My Experience - 5.0/5.0 -
Repairs were done so well that it looked new. Dave, the tech who handled my vehicle, was very communicative, informing me of every stage. On top of that, they were at least 2 days ahead of schedule.
My Experience - 5.0/5.0 -
Excellent customer service. Kept us apprised of every stage of our car repair and did an excellent job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I don't recommend things to people since I got burned once and lost a friendship over it.
Repair Quality - 5.0/5.0 -
I'm on vacation so I haven't had time to access everything. We are on a cruise. I woud love to fill you in when we return. The rating of 10 was given since I drove 1397 mile in 2 days and nothing fell off.
Customer Service - 5.0/5.0 -
I feel they could have been a bit closer on original estimate. Dave was pleasant to work with.
Returned Clean
My Experience - 5.0/5.0 -
Everything about my experience was great! From getting scheduled to bringing my car in, how information was communicated while in store and over the phone, and trust in the quality of work was phenomenal. I appreciate all of Kyle’s help throughout the repair experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks! You did a great job. The car looks great!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept up to date and informed of progress
Customer Service - 5.0/5.0 -
Up front and honest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing repair work
Customer Service - 5.0/5.0 -
Amazing Customer service via daily text or calls
My Experience - 5.0/5.0 -
The entire team at crash champions was great did beautiful job on my veichle, ms. Andrea was so helpful and helped me through the process from start to finish, I would definitely recommend crash champions to family and friends once again guys thank you. Adrian Love
Likely to Recommend - 5.0/5.0 -
Thank you
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Had my driver side mirror damaged one Friday afternoon. Scheduled an appointment later that day at Crash Champions for the following Monday morning. Kyle was great to work with when dropping the truck off. Kyle walked me through the process of the repair and committed to keeping me updated on my repair, which he did. Kyle called me later on Monday afternoon to update me that they had washed the truck so they could see insure there was no additional damage and there wasn't. He also updated me about his conversations with my insurance company and that he was authorized to purchase an OEM mirror for replacement. They sourced the part from a local Ford dealership and by Tuesday afternoon I was picking up my truck. Quick and easy!!!
Likely to Recommend - 5.0/5.0 -
Great work
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kyle was awesome
My Experience - 5.0/5.0 -
Dave was very professional and personable. Kept me updated w/ the process and delivered as promised!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dave represented well!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
A job your team executed VERY well. Process was quick and easy. I applaud EVERYONE there at Crash Champions. A job done very well! You will be gettIng much deserved praise and recommendations from me. Thanks again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great experience
My Experience - 5.0/5.0 -
Andrea was phenomenal during the process from start to finish. She took time to explain the process and updated me as needed. She was also very engaging to my daughter and it made her feel valued. Lastly, although I was able to get tibthe shop by Friday 5pm. I needed the vehicle back quickly and she offered to have me pick up on Saturday. (she was going to come in on her day off to ensure I got the car back in time) Kind regards Dan