Crash Champions #0158 Thornton 120th
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
This is Emilio I own the repaired vehicle not my wife Deborah, I firmly believe in the work that was done and respect the people performing the work.
Customer Service - 4.5/5.0 -
I will recommend Crash Champions highly.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Too soon to tell. During this short period of time, it appears to be good
Customer Service - 3.5/5.0 -
Some were very courteous (Tony was exceptionally helpful). Others not so much. My car was unavailable for 7 weeks.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My car looks as good as new. It looks fantastic! Communication from the shop was generally good.
Customer Service - 4.5/5.0 -
Communication was generally good, could have been a little better
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Rare communication, had to continually call when they failed to contact me when they promised they would, difficult to plan life when I received no tentative time frame or many incorrect AI texts. Arrived at shop twice to find vehicle not ready because text said it was done & did not receive a call back after I called to confirm it was ready.
Likely to Recommend - 4.0/5.0 -
Not really something that I do, but there were no concerns
Repair Quality - 4.5/5.0 -
The quality of work seems to be good, just took 2 weeks for the repair
Customer Service - 5.0/5.0 -
Very friendly and professional
Likely to Recommend - 0.5/5.0 -
The worst customer service, two different locations same bad service.
Repair Quality - 2.0/5.0 -
It’s an ok job, I had to take it back due to some imperfections, they fix them but I’m not satisfied a 100%. On the other side and the worse, is the customer service, most the people there are rude and don’t care about the service or the image of the company. It is a shame for the place that looks really nice. I guess employees fell secure since they work with the insurance companies and don’t have to be nice with the customers they just do their job. I arrived 5 minutes before the schedule hours and the place was closed already, the employees were still inside but they didn’t even look to the outside, I had to go and get my duplicates in order to take my car come. Very disappointed I wouldn’t go back unless I have to do it.
Customer Service - 0.5/5.0 -
Same as the last question. One unswerving should be enough to identify a problem. Hopefully this is not one of those surveys that don’t change anything about it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks brand new.
Customer Service - 5.0/5.0 -
It was my first time ever getting in an accident, and they made it super easy to understand the process.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Communication was great. But it took 4 weeks for my vehicle to be ready. That was a little frustrating
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The repairs from the time of the accident to now is 3 months and I still have not received my car back. This is too long. I do not know who is to be blamed - you or Allstate. Do you have a date when the ding in the hood is going to be fix and the panels readjusted?
Customer Service - 2.5/5.0 -
I do not think that I received the status reports that should have been generated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
We have had several vehicle repairs at Crash Champions and we have always been satisfied until this last repair. Had you asked me this question before, I would have provided a 10, but after this last repair, I am hesitant to even give a 5 and would likely not recommend Crash Champions to any friends or family.
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0 -
The repair took longer than expected due to receiving incorrect parts multiple times, which I think could have been avoided with clear communication when ordering the parts. Additionally, I did not receive any updates unless I called to ask for an update which was not the case in the past when we used this Crash Champions location.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The customer service/support was outstanding
Customer Service - 5.0/5.0 -
The staff was so very helpful and always kept me up to date on repairs. Wonderful to work with
My Experience - 5.0/5.0 -
Excellent experience
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Crash champions did not leave the truck in good condition they left the gaskets to the door wrong because You can hear the air comming in. Also the screws that hold the bed door Open were put in wrong. I had to call them multiple times and would get the same update with a weeks gap. Service took unnecssarily long. They said You guys were to blame. I am not satisfied with either or. I Lost alot of money due to negligence from both parties.