Crash Champions #0163 East Bay
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
The only issue I've had is that, while I was originally informed that there might be a small upwards adjustment of the repair cost, after I approved THAT amount, and toward the end of the repair process, there was a second cost bump. While Bernadette kindly partially offset that number by lowering labor costs a bit, it was still something that doesn't build faith in a business.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy to work with, timely, friendly, understanding of the situation with no car
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Extremely satisfied with the result; as well as fast timing with repair finish done with great quality & loved that I was made aware of the progress consistently.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very happy with crash Champions they did very good job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good service Actually excellent.
My Experience - 5.0/5.0 -
My experience was pleasant. The work was completed ahead of schedule. And they did a nice job cleaning the car.
Likely to Recommend - 5.0/5.0 -
If anyone asks, I would recommend Crash Champions
Repair Quality - 5.0/5.0 -
Staff was very friendly. Easy to work with, and the repairs were completed ahead of schedule.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
They do okay cosmetic work
Repair Quality - 2.5/5.0 -
Don’t have much to say you did okay cosmetic work
Customer Service - 2.5/5.0 -
I don’t really have nothing to say I’m upset and frustrated about my car you did okay cosmetic work!!
My Experience - 0.0/5.0 -
My Mercedes was further damaged during the disassembly and reassembly process
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
My car doors locking mechanisms were damaged during the repair process
Customer Service - 1.0/5.0 -
My car doors’ locking mechanisms were damaged during the repair process by the technician.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Poor service, poor quality work, poor customer service, poor communication
Repair Quality - 0.5/5.0 -
I was only provided a rental car for 30 days. The repair on my damaged vehicle took 32 days. But when they told me my car was ready, I came to pick up my car, there were wires everywhere, the backup camera did not work, and the trunk took an extra extraordinary amount of force to close. When I alerted the staff to this issue, they told me to bring the car home and then bring it back in three days. However, if I brought my car back, I would not have a car to use for work. They initially refused to cover any of this until I had to ask the front desk to escalate in order to ensure that I had a rental car paid for through the car repair shop. Only then would they cover the expense of an extended rental car. As of May 31, 2026 my car is still in the shop for repairs. Highly dissatisfied and inconvenient situation.
Customer Service - 0.5/5.0 -
Took my own advocacy and escalation in order to make sure I had a rental car to use.
My Experience - 5.0/5.0 -
Very good work! Enjoyed working with you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Danni was extremely knowledgeable and friendly. She made my frustrating experience a bit more pleasant. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did well & was very professional though out the repair process. They made everything so easy for me. That’s real dedication to the customer.
Likely to Recommend - 5.0/5.0 -
Of course I recommend it to my friends and family
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did an excellent service. I’m satisfied
My Experience - 5.0/5.0 -
Vu and team provided great service. I’m glad I chose this location.
Likely to Recommend - 5.0/5.0 -
Definitely recommend Oakport Champions
Repair Quality - 5.0/5.0 -
Great service.
Customer Service - 5.0/5.0 -
Excellent customer service on Oakport