Crash Champions #0168 Wylie

4.9 (5,158reviews)
98%
1201 S Hwy 78,  Wylie,  TX  75098

In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (5,158)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including daily text and phone updates that kept customers informed throughout the repair process. Timeliness was a standout strength, with numerous customers delighted that their vehicles were completed ahead of schedule. The staff was widely recognized for professionalism, friendliness, and going above and beyond, such as staying late for pickups and cleaning vehicle interiors. A few customers noted areas for improvement, including occasional color-matching concerns, delayed responses to follow-up messages, and infrequent updates during longer repairs. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.
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"... finish, they were incredibly fast and efficient, getting my car back to me sooner than expected. What really stood out was their amazing communication; ..." Read more
"Best service ever received by a collision shop. They took care of everything, communicated along ..." Read more
"Ready in half the time promised, excellent repair work and the vehicle was cleaned and looks great. I will definitely use Crash Champions again if the ..." Read more
"... repairs daily. The customer service was amazing! My car looked brand new when I picked it up. They cleaned it inside and out for me too. I would ..." Read more
"All the parts that were painted are a different color white than the rest of the car. I expect that may be due ..." Read more
"Surprisingly early. Over a week sooner than anticipated. Very impressed."
"Finished ahead of schedule, looks great and was a seamless process between Crash Champions and our insurance"
"They finished ahead of the date they gave me and they kept me informed at every stage along the way by text. Hopefully I will never have another accident but ..." Read more
"... mechanic shop. Crash Champions worked quickly and repaired my service vehicle quicker than their original estimated time frame. Thank you guys !!!" Read more
"... Communicative through the entire process, and even finished earlier than originally anticipated. Thrilled that I had a reliable resource like this in my own ..." Read more
"I Love the daily communication via text on the status of my vehicle repairs. It made me feel secure and ..." Read more
"... one of my favorite things about Crash Champions - how well and fully informed and updated we were about the status of our car!" Read more
"They texted me every time they was getting ready to move to another level of care on my car they really treated ..." Read more
"the repairs took 2 weeks and 5 days, and I got about three updates during that time."
"... appreciated the updates. And really appreciated that I was not only texted but when there was a delay, I received a phone call. I also thought the repairs were excellent. My car ..." Read more

My Experience

Matt was awesome!

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

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Great representatives (Matt), great service, great communication

Repair Quality

Customer service was amazing with great communication and constant updates. Matt was very professional, courteous, and was always keeping me informed with my vehicle and made it his mission to make sure I was happy with their service and work. I would definitely recommend to anyone needing repairs to take their vehicle to Crash Champions. Nick Juarez

Customer Service

10/10 customer service was Matt’s number one priority with me I felt. Always kept me informed and was always asking if I was happy with work

Returned Clean

My Experience

I would like to say thank you for the communication and professionalism throughout the whole process. Thank you Matthew S. for taking the initiative to fix my vehicle, you did an awesome job! Thank y'all!

Likely to Recommend

I will definitely recommend Crash Champions

Repair Quality

Communicated well and very professional

Customer Service

Very professional

My Experience

They did an amazing job on my car. It looks brand new!

My Experience

Thank you JD for all you did to get my car back as f quickly as possible!!

My Experience

⭐⭐⭐⭐⭐ I cannot say enough great things about Crash Champions in Wylie! From start to finish, our experience was exceptional. During an already stressful situation, their team made the entire process as easy and reassuring as possible. One of the things we appreciated most was their communication. They kept us very informed throughout every step of the process, so we always knew exactly where things stood. If there were any delays or changes to the timeline, they communicated those to us promptly and clearly. We were never left wondering what was happening or having to constantly call for updates, which made such a huge difference. Everyone we interacted with was friendly, professional, knowledgeable, and genuinely helpful. They took the time to answer our questions and made us feel like they truly cared about our experience. What stood out the most was the level of care and customer service. You can tell this team takes pride in what they do and genuinely cares about the people they are helping, not just the vehicle in front of them. I would absolutely recommend Crash Champions in Wylie to anyone needing collision repair. Their professionalism, transparency, communication, and customer service were outstanding. Five stars doesn’t feel like enough! Thank you to the entire team for taking such great care of us and making a difficult situation so much easier.

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Never want to be in an accident but this is our 3rd time using crash champions over the years. They make the process easy.

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Returned Clean

My Experience

My Experience

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My Experience

This was my first experience at Crash Champions and I am very impressed. The communication was great from what to expect for the estimate/dealing with insurance to the repair timeline. The staff was friendly and I even noticed a few door dings around the vehicle that had been touched up as well, proof that the staff looked around at the entire vehicle to provide the best service!

Likely to Recommend

Based on my experience I will be telling everyone I know that Crash Champions is the way to go for all collision repair needs!

Repair Quality

The quality of my repair is incredible. This is my first time using Crash Champions and I applaud the attention to detail on the entire vehicle, not just the repair location. There are spots nearby the repair that have been touched up and I really appreciate the attention to detail the entire Crash Champions staff and crew provided to me and my vehicle

Customer Service

It is obvious how well the Crash Champions staff cares for the customers. From the moment I walked in for an estimate to the time I walked out to a repaired vehicle, the staff was honest and open about estimates, the role of insurance, and repair times, and they delivered!

Returned Clean

My Experience

They were friendly and knowledgeable. They repaired it quickly and had it back to me.

Likely to Recommend

Repair Quality

Your staff made it very easy to work with. I felt they listened to me and answered my questions. The repair looks very good.

Customer Service

Very friendly

My Experience

I really appreciated being sent a status on my car repair. The staff was wonderful to deal with and I highly recommend this business to others for repairs from a crash. Thank you Crash Champions! 5 Stars!

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I’ve already recommended them

Repair Quality

They did a great job on the repair! They communicated so very well on the progress! I’ve already been recommending them! Thank you!

Customer Service

Execellent service

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Repair Quality

All good I like it Beautiful Thank you

Customer Service

Profesionales

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Repair Quality

My car has fixed look like new

Customer Service

They are nice guys, call rent car for me

My Experience

Crash Champions communicated every day as to what was going on and finished the truck 3 day early.

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Experience was very good

Repair Quality

There is a texture painted in the middle of the bumper and it has tiger stripes in it. It might go away with sun exposure.

Customer Service

Communication was great I was given an update every day.

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Repair Quality

Customer Service

The team was very polite and professional through the entire process.

Returned Clean

My Experience

Like the way you keep in touch and work with me to pick up my car

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Customer Service

Returned Clean

My Experience