Crash Champions #0168 Wylie
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
My Experience - 5.0/5.0 -
The text check-ins were helpful. Communication was consistent and appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The paint color did not match, and I was initially told this was normal. However, the mismatch was very noticeable. I sent photos to my insurance company, and they agreed that another round of work was warranted. They also said they would authorize a better color-matching method. I was surprised to learn there was a better option. If that was available, I wish Crash Champions Wylie had explained the options and potential results before using the less expensive method. More concerning, I noticed the gas level had dropped from about ¾ full to ¼ when I picked up the car. I also noticed that the passenger-side rear tire was slowly losing air and eventually triggered the tire-pressure warning. I texted the shop about these issues on 8/17 but never received a response.
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I recommend everyone I know who needs repair
Repair Quality - 5.0/5.0 -
I feel your company always dies an excellent job.
Customer Service - 5.0/5.0 -
Communication and support of the staff was excellent
My Experience - 5.0/5.0 -
The entire team was amazing! They made the while process easy and seamless! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent shop. Matthew coordinates excellently
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Have already recommended crash champions to friends family colleagues and even customers in my line of work!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank you JD for all you did to get my car back as f quickly as possible!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
JD did a fantastic job getting my car back to me ASAP. Team did a fabulous job on car! Thank you!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Exceptional service. Fast repair turnaround time too. !!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All aspects of the process well communi acted and i am very pleased with the customer service and results. Well done!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Matthew was awesome! Would highly recommend
My Experience - 5.0/5.0 -
They did an amazing job on my car. It looks brand new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy process. I was kept informed during the process. My car was fixed well. Courteous team.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Matt was awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great representatives (Matt), great service, great communication
Repair Quality - 5.0/5.0 -
Customer service was amazing with great communication and constant updates. Matt was very professional, courteous, and was always keeping me informed with my vehicle and made it his mission to make sure I was happy with their service and work. I would definitely recommend to anyone needing repairs to take their vehicle to Crash Champions. Nick Juarez
Customer Service - 5.0/5.0 -
10/10 customer service was Matt’s number one priority with me I felt. Always kept me informed and was always asking if I was happy with work