Crash Champions #0174 Monterey Park
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy and straightforward
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work my car looks wonderful
Customer Service - 5.0/5.0 -
Very knowledgeable and kind staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The customer service was great. Answered all my questions. Lots of communication via text and phone calls. Honest and forthcoming with cost, quotes and process. Unfortunately the workmanship wasn’t stellar. Upon pick up, I noted 3 areas that were not “finished”. You could still see a scrape, rough edges as the seams, dent not fixed completely. Although they took pics and agreed there were 3 areas that needed resolving and they would fix, I will be out of my car for several more days. It was already there for 12 days. July 6-18. Perhaps they were trying to meet their internal deadline of 7/17. I also called to confirm if it could be ready by 7/17 as I had a vacation planned and needed my car. Maybe they felt the pressure of both They’ve only been taking to me. I loathe to think that they skimped on the quality as I am a woman who would not notice or question workmanship. Of course they saw the incomplete finishing. Why wouldn’t I? I left with car as is. I needed transportation for planned vacation. I’ll bring car back and I’m sure they will resolve, it’s just that I will be out a vehicle again. I do believe crash champions should give me a rental. Sharing vehicles is not an easy task!
Likely to Recommend - 3.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Claro que si los recomendaria
Repair Quality - 4.5/5.0 -
Muy buen trabajo
Customer Service - 4.5/5.0 -
Muy buen trabajo estoy satisfecho
My Experience - 5.0/5.0 -
muy buen servicio la persona que me atendió muy amable y respetuosa el carro impecable muchas gracias gracias Alexis Pino
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I m very satisfied with Crash Champions. They did a superb job on repairing my car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good work
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Good service
Returned Clean
My Experience - 5.0/5.0 -
The team was very helpful, shoutout to Angelina and Ivan for their constant communication throughout the process. My car repairs were perfect and timely. I appreciate that they followed up with my insurance too, and filling me in on my insurances estimate/coverage decisions.
Likely to Recommend - 5.0/5.0 -
Totally recommend; I’ve brought my car here once before and also had a good experience.
Repair Quality - 5.0/5.0 -
Repairs were perfect and timely!
Customer Service - 5.0/5.0 -
Both Angelina and Ivan went above and beyond to answer my questions and were also in constant communication with my insurance.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was on schedule. staffs are friendly.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Definitely no. When I pointed out the way the door felt, Chris told me it was normal because it was a new door. He opened it himself and asked me to "just give it time". (Absolutely unacceptable customer service). After I went around and opened all the doors, I asked him to do the same. He accepted that the door was not closing properly and asked me to go back. It was not only the door not closing properly. A plastic cover was missing. A piece of plastic was broken. The paint had fish eyes and a lot of debris. I noticed all of this as soon as I got home and called right away, but they had already closed. My rear door is stuck and not opening. (Outside the collision place, I opened and it didn't open all the way. I thought it was odd, but didn't focus on that) I left a voicemail explaining that way they would know I noticed right away. Now I need to wait for my insurance again.
Repair Quality - 2.0/5.0 -
The body repair apparently was good. The paint job was not of prime quality. The replaced door is not closing correctly. After I picked up my vehicle I realized, something was broken, something missing, one of my seats discolored and back door is not opening.
Customer Service - 3.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very helpful. I was kept posted on repairs and completion date estimates. My car looked brand new!
Likely to Recommend - 5.0/5.0 -
However, I hope no one needs service from a car accident. But this part of my traumatic car accident went smoothly.
Repair Quality - 5.0/5.0 -
My car feels brand new!
Customer Service - 5.0/5.0 -
Everyone was friendly and professional. I received updates on the progress of the repairs.
Likely to Recommend - 5.0/5.0 -
My car was returned with all the necessary repairs and the inside was left in pristine condition.
Repair Quality - 5.0/5.0 -
The crew and facility was very quick to answer all my questions and kept me updated on the status of my car repairs daily.
Customer Service - 5.0/5.0 -
The staff was professional and knowledgeable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Process was very easy, communication was great and service was done on time as promised.