Crash Champions #0186 Darby Creek
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair of the Toyota Tundra was excellent while the repair was ongoing crash champions always send updates on the repair. Kudos for a well good job Crash Champions team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very nice individuals. Extremely infirmative and kept me up todate the whole time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amy was incredibly helpful and made the repair process a very positive experience. She was very polite, took the time to explain everything to me clearly, and kept me updated on my car in a timely manner. I always knew what was happening with my vehicle, which made the repair process much less stressful. I truly appreciated her communication, professionalism, and kindness.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Evan was very helpful and respectful. He made sure to keep me updated on everything and made the process easy and less stressful . Everyone in the office greeted me with kindness, and most of all, my car looks amazing and like nothing ever happened to it. Thank you to everyone !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staffs were amazing,walking there for the first time .I know I am in a right place where my car will be back to it normal shape.Thanks
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I posted a review on Google reviews highlighting the excellent service, quality repair, Savannah and Leslie‘s fantastic customer service and communication. I’ll make sure to crash my car more often so I can come back to you guys.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fantastic experience. Easy to work with. Super speedy!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amazing group of people to work with!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 1.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0 -
Trying to pass the buck even though I brought up issue with keyless entry issue on original pickup
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kept me well informed
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The driver side door handle was part of the claim but was never repainted. Emailing me photo’s of the passenger rocker panel issue would have saved a lot of confusion. I would have got my car sooner and worked on alternatives.
Customer Service - 0.5/5.0 -
Again, seeing pictures of the rocker panel issue would have gone a long way in helping me understand what was going on.
My Experience - 0.0/5.0 -
The car charger and a few other items were missing from the vehicle when we picked it up.
My Experience - 0.0/5.0 -
as soon as I pulled off, my alignment is not straight I was told that I had an alignment. I had my tires mounted and balanced, but it was all a lie. Now I'm having to inconvenience myself to come bring my car back up to the shop for you guys to do repairs that you claim to have already done, but you did not very dissatisfied with the service
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Crash Chamipions Darby creek -columbus ohio location I had an accident and the repair shop claimed they did an alignment and more, but nothing was done. I spoke to the GM, and she refused to take responsibility, even though I was significantly impacted. To make matters worse, I had to bring my car back to the shop on the day of my mother’s three-year death anniversary, and I couldn’t even get a sorry for the inconvenience, even with picture proof. The service was horrible and disgusting. after almost 20 days in the shop and it's leaving how it came
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Got my truck repaired quickly and everything looks great.