Crash Champions #0656 West Broad

4.8 (1,931reviews)
93%
3230 W Broad St,  Columbus,  OH  43204
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In operation 56 years, 6 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Rivian Passenger – R1T/R1S
Call
Email

Reviews (1,931)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and call updates that kept them informed throughout the repair process. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a standout strength, as many vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were frequently mentioned positives. A few customers noted areas for improvement directly from their comments, including more consistent mid-repair updates, ensuring all reported concerns are fully addressed before vehicle return, and clearer communication around delays when they did occur.
AI-Generated from reviews written in the last 12 months
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"The repair quality was flawless. I appreciate the staff cleaning up the car the pride in their work was evident. ..." Read more
"... estimate, keeping me informed throughout the process. The quality of the repairs was outstanding, and my Trax looks as good as new. They completed the work ahead of ..." Read more
"The work on the car looks amazing. The help and assistance were wonderful. Our service technician was very helpful ..." Read more
"Excellent customer service. Went above and beyond!"
"Updates were sent daily with explanations as to what had been done. Never had that kind of service from any ..." Read more
"... process, scheduled appointments in a timely manner, and finished the work on my vehicle well before the expected timeline. I am a repeat customer because of the customer ..." Read more
"So fast and efficient. My vehicle was even done early!!!"
"... was told about a week to a week and a half but I dropped it off on Tuesday morning and it was ready by close on Friday." Read more
"A week earlier than originally estimated. This was greatly appreciated."
"Yes, not only was my car received when promised, but earlier than promised. Proof that Crash personnel truly CARE !!"
"... done timely, even ahead of original estimates date. Communication was excellent; I was kept very informed of the progress on my vehicle. The staff was all courteous ..." Read more
"Yes, Every day I got an update! No guess work here, Crash Champions are the Best!!"
"great communication even you miss call you always get voice mail or you can see all updates at their website"
"... repairs. My car looks like it did before the accident. They helped me understand the process and they were friendly when I asked questions about my car and the repair ..." Read more
"Communication was excellent all through out the repair process. Very thorough and knowledgeable of what was going ..." Read more

My Experience

Good work

Likely to Recommend

Repair Quality

Everybody was good

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brock and the entire staff were great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

You where wonderful you let me know everything going on you couldn’t ask more from you guys you let me know what was going on at all times I told everyone that every step that you where doing GREAT JOB EVERYONE AND THANK YOU

Likely to Recommend

Hope no one needs your services, but if they do you have my business and recommendation

Repair Quality

well done and faster than estimate. easy to work with

Customer Service

good job communicating

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Brock was amazing

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brock kept me updated through the whole repair. The work was done ahead of schedule. Work looks good.

Likely to Recommend

Repair Quality

Brock communicated with me frequently. Repairs took less time to complete than estimated. Repair looked good.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I appreciate Crash Champions working on my vehicle but I am not all to please with how this process worked.. my car was assigned to Crash Champions on August 16th the day of the accident,but it was picked up from the inbound lot until 8 days later from being assigned and accepted by Crash Champions...but once you had the car it came in with tire issue and undercarriage issues.. the body of the car was in perfect excellent condition but while with you your tech ran into the front of it.. yes you did repair the damages your tech caused but there was no other offer of compensation..now that my car is deprecated in value because of this front end damage by your tech... my car has to stay with you an additional 2 weeks because of your techs neglect and i have to pay 2 additional weeks for a rental. I would love for your team to cover the deductible $1500. Thanks

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Ur team did a good job and completed in timely manner

Likely to Recommend

No comment

Repair Quality

Good work in and out with no delay

Customer Service

Good job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding service from start to finish.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brock was great. He had an answer for every question i had. He answered every time i called, and he returned every call. My experience all around was great

Likely to Recommend

Repair Quality

Lance did great getting the truck done early.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lance was phenomenal, above and beyond customer service, frequent updates, and extra care taken

Likely to Recommend

Repair Quality

Lance was fantastic

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The whole process was very positive. Great interaction between myself and the team at Crash Champions.

Repair Quality

All repairs were performed in a timely manner, actually beating projected date of completion. Quality of repairs are excellent.

Customer Service

Communication was excellent all through out the repair process. Very thorough and knowledgeable of what was going to be fixed and repaired.

Kept me Informed?

Yes

Ready on Time?

Yes

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