Crash Champions #0656 West Broad

4.7 (1,886reviews)
93%
3230 W Broad St,  Columbus,  OH  43204
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In operation 56 years, 6 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Rivian Passenger – R1T/R1S
Call
Email

Reviews (1,886)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, proactive communication, and impressive timeliness. Many highlight the professionalism, friendliness, and dedication of the team, with repairs frequently described as flawless, leaving vehicles looking brand new. Regular text and phone updates throughout the repair process are widely appreciated, keeping customers informed and reducing stress. Numerous customers note their vehicles were completed ahead of schedule, which is a recurring highlight. A small number of customers, per their own comments, mentioned areas such as wishing for more frequent mid-repair updates, occasional delays, and a few instances where repairs required a follow-up visit. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"The process was flawless. The communication from the team was incredible. I never had to make a phone call ..." Read more
"The work on the car looks amazing. The help and assistance were wonderful. Our service technician was very helpful ..." Read more
"The repair quality was flawless. I appreciate the staff cleaning up the car the pride in their work was evident. ..." Read more
"... estimate, keeping me informed throughout the process. The quality of the repairs was outstanding, and my Trax looks as good as new. They completed the work ahead ..." Read more
"... and professional and the facility is first rate. They repaired my Acura in record time and kept me informed every day. They did a great job and I highly recommend ..." Read more
"It was completed four days earlier than planned."
"So fast and efficient. My vehicle was even done early!!!"
"They completed the work ahead of schedule, which was a pleasant surprise. I highly recommend Crash Champion ..." Read more
"A week earlier than originally estimated. This was greatly appreciated."
"Work was done timely, even ahead of original estimates date. Communication was excellent; I was kept very informed ..." Read more
"YES! Best communication ever. I received text messages and phone calls keeping me informed. I was thoroughly ..." Read more
"Timely and accurate text messages were sent to me so I knew exactly what was going on"
"The communication during this process was amazing! I was kept informed all the way through the process."
"great communication even you miss call you always get voice mail or you can see all updates at their website"
"Yes, Every day I got an update! No guess work here, Crash Champions are the Best!!"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very Satisfied

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Always!

Repair Quality

Everyone I dealt with was so professional, kind, efficient, and trustworthy.

Customer Service

Great! Great! Great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They made it easy for me. They explained what they found. They explained how the rental car from enterprise worked. And I absolutely loved the text and calls keeping me informed of the progress. And Beth explained the insurance part so I could understand.

Likely to Recommend

I liked the friendly atmosphere and how they kept me updated and the car looks. I have already talked them up on Facebook.

Repair Quality

Car looks new again. Repairs are invisible! Great job.

Customer Service

They were so good at helping me. They explained what would be happening and about the rental car. It's been a few years since I have dealt with insurance and body shop.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything looks great! Communication on timeline was awesome

Likely to Recommend

Repair Quality

Customer Service

Great work! Great communication! The ease at which the claim was dealt with for me on my end was great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lance and Beth were excellent to work with. I had a very silly repair to make to my car. No crash, just kids being dumb trying to break into the car and popped the molding off the door. Lance and Beth made the whole experience easy and fun. Even my 16 year old niece said “they’re really nice!”. Champions, indeed!

Likely to Recommend

Repair Quality

Customer Service

Lance and Beth were really great to work with!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an excellent experience from the time I walked into the door to the time I left the lot at Crash Champions. The receptionist was so sweet and kind. The atmosphere was inviting, and the staff seemed so family-like, especially with one another. Brock, my service advisor was very kind, friendly, honest and helpful the entire time. My repair only took a couple of hours and I was able to pick it up the same day. I’m very grateful I took my vehicle to Crash Champions, and would be happy to recommend it to anyone looking for a trustworthy and reliable car repair shop.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

my overall experience with Crash Champions was very pleasant. I especially appreciate the patience that the staff showed me and their ability to represent their issue areas with knowledge and professionalism. It is my hope that I won’t ever need Crash Champions again, but if I did, your location would be my choice. I give crash champions two thumbs up and five stars. I was impressed when the manager came out and did the walk-through himself. It made me feel that I was a valued customer.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Brock was amazing from start to finish

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I asked your staff to expedite the repair at the last minute and they were able to do that . This allowed me to get to the hospital for some last minute testing that came up. A big thank you to them

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will recommend crash champions to all my peers, they have seen how they fixed the car and it looks awesome

Repair Quality

Brock was absolutely amazing, communication, updates, he tried to explain me everything with patience, and he saw how much I care about my car that he put an effort i value a lot !

Customer Service

Super satisfied, crash champions were better than in the customer service than my insurance

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

When they told me my car was done and I asked about the side mirror cap that I added on it was forgotten and had to be ordered, I kinda thought it was interesting because I was told about my battery that they were having problems keeping it charged I think thatz wat he said and I ended up replacing it but something I added when I set up the whole appointment was forgotten. Another thing I asked to check out my car when I got there they were already to take the payment but didn’t even ask me if I wanted to check out the repairs to my car and actually look at the new battery they put in 🤔

My Experience

3 things that stand out the most for my experience were the secretary, Lance and the My vehicle link to info and progress threw my messaging app. The secretary was so understanding with my schedule and could was very knowledgeable of the overall experience! Lance was so easy going I did greatly appreciate that. I wasn't feeling the best when I came in for the walk around and he was very accommodating and understanding!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone there was friendly, and great to deal with, which made the whole process easy. The repair was even finished early! Would recommend for sure.

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