Crash Champions #0198 Oak Park
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Thank you for keeping me posted about my repair along the way and being flexible with drop off and pick up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
I would recommend them to someone who is looking for a local vendor
Repair Quality - 3.5/5.0 -
The car repair seems fine. I have not been back in it very long
Customer Service - 2.0/5.0 -
Communication was not ideal. Many calls went unanswered and messages unreturned
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Took too long Incomplete repair
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Crash Champions did fine work for the work they did, but i felt the work was incomplete since they missed obvious damage on the bumper and did not ask whether it was part of the accident (which it was). They took more than 4 weeks to do the work, complaining that a part was late. So took too long and was incomplete, other than that great
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was referred by my sister. I'll surely continue on the great praises.
Repair Quality - 5.0/5.0 -
The side that was repaired looks like I drove off the lot
Customer Service - 5.0/5.0 -
Always stayed in communication, giving updates and answering any question I had.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was the perfect customer service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
The customer service had a lot to be desired but the actual repair work was very good.
Repair Quality - 5.0/5.0 -
I was satisfied with the repair work once it was complete but the initial contact was horrible. I brought my car in for an estimate and never heard back until I contacted them. Not a great way to do business. I was trying to support local.
Customer Service - 1.5/5.0 -
As I explained, I was not contacted after I took my car in for the estimate. I had to call back & ask when they were going to to the work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
No way
Repair Quality - 0.5/5.0 -
My vehicle was not properly inspected after being told the level if crash I sustained. The Manager when I called to check the status of my vehicle relayed to me after being argumentative as well as inaccurate on communication I had with the lady whom i checked in with relayed to me that my vehicle was ready, inspected and REPAIRED. I attempted to pick the vehicle up the following morning, immediately after leaving i had to return the car.. The vehicle was NEVER inspected, the muffler was reattached and washed to be put out the door leaving serious damage unaddressed. I am paying for a rental out of pocket going on 4 weeks with no resolution from staff there as of 12/25/2025. Im still waiting a call since Monday, AFTER i again initiated communication and was told i would receive a call on Tuesday. UNBELIEVABLE
Customer Service - 0.5/5.0 -
There isnt any customer service
Returned Clean
My Experience - 5.0/5.0 -
The work on my car looks good... Angel kept my informed abt the situation with my vehicle. Great job
My Experience - 0.0/5.0 -
I specifically asked when I dropped off the car for my heat to be looked at since it stopped working since the crash, I was returned my car today and the first thing I asked is if it was addressed or even looked at and was told no. My car was in Crash Champions possession since Nov 29 and no time was taken to address that which really stinks because it’s winter and it’s been insanely cold lately and I am now driving around with no heat still. As well as that I still have loose rubber under my hood that is back to popping out and was flapping around on the highway on my way into work this morning.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I rated a 9 because the repairs look great and the car seems to look like new
Customer Service - 5.0/5.0 -
Alberto was amazing and very easy to talk to
Returned Clean
Likely to Recommend - 1.5/5.0 -
Work was well done but took too long and didn't communicate
Repair Quality - 2.0/5.0 -
Repair was done well. Communication was poor, and repair took over 6 weeks. Much longer than expected. Rarely answered the phone, and never returned messages.
Customer Service - 2.0/5.0 -
Didn't answer the phone or return calls. Poor communication of status.