Crash Champions #0205 Germantown

4.8 (5,049reviews)
96%
7291 Winchester Rd,  Memphis,  TN  38125

In operation 14 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (5,049)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and friendly staff. Many highlighted the exceptional communication, noting daily text and phone updates that kept them informed throughout the repair process. A standout theme across reviews was vehicles being completed ahead of schedule, which frequently exceeded customer expectations. Repair quality was widely celebrated, with customers describing results as excellent, seamless, and like new. Several customers appreciated the added touch of having their vehicles cleaned before pickup. A small number of customers noted areas for improvement, including instances of incomplete repairs, last-minute pickup notifications, and occasional communication gaps - all directly mentioned in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
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"... through regular texts about the progress of my vehicle; they completed the work within the estimated timeframe; and they did quality work. I highly recommend them!" Read more
"Experiencing a car accident is traumatic enough and it makes it twice as bad when you pair it with poor customer ..." Read more
"The repair is perfect. Professional crew and the repair was done faster than expected."
"... professional, kept me informed throughout the process, and delivered the car on time. The quality of the repair is excellent" Read more
"Service was excellent from start to finish, and I received my vehicle a week early."
"... around noon on the same day I dropped it off, saying it would be ready by 3:30 that same afternoon!" Read more
"Originally promised 21326 no finished until 21929"
"... was promise to be finish to be complete by May 27 wasn't completed until 29 cause me to pay extra for the rental car so one owns me who shall I call about ..." Read more
"... definitely go back to them again. Very friendly. Always kept me in the loop about timing and when car would be completed. I would definitely recommend ..." Read more
"Communication was excellent. I appreciated the daily updates. It made all the difference in the world on how I ..." Read more
"... my time trying to get answers and confirmations. Got a different response from a different customer service rep as well on the same day than from the female ..." Read more

My Experience

Quality of work looks great.

My Experience

Hanna was great to deal with efficient, smart and pleasant thanks to her and Crash Champions. My car is now in perfect condition and looks better than no. I highly recommend this place and I ever have any Repair issues. This is now my new place.

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My Experience

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Thank you for the amazing work! Its like nothing ever happened! Recommend ever one to yall!

My Experience

Love how my car was put back together and how professional everyone was,

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You did a fantastic job everyone was professional

Customer Service

Love everything fantastic job

Returned Clean

My Experience

Great customer service

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My Experience

The whole experience was pleasing great customer service from everyone and a major plus for Hannah

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Crash Champion did a great job with my car

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Returned Clean

My Experience

Hannah was a great customer service agent and the technicians who performed the repair service on my car were also very awesome 👌🏽 🤠 Five stars 🌟🌟🌟🌟🌟 for y'all 👍🏾👍🏾👍🏾👍🏾👍🏾

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I have started spreading the good word about your company

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Quality work done

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Hannah was very exceptional n very professional

Returned Clean

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I'm giving them a 10 because of Hannah staying in touch with us. Although, I'm concerned that the appearance of the car isn't like it was prior to the mishap. In 2025 we paid 3K out of pocket to have the entire bumper replaced but this repair only "fixed" the bumper leaving us with one dim front light and the other extremely bright and the hood seems to be off center with the rubber supporting one side different from the other. We mentioned it but she said they were only required to fix the car not replace anything. Thank you for asking.

Customer Service

I'm giving them a 10 because of Hannah staying in touch with us. Although, I'm concerned that the appearance of the car isn't like it was prior to the mishap. In 2025 we paid 3K out of pocket to have the entire bumper replaced but this repair only "fixed" the bumper leaving us with one dim front light and the other extremely bright and the hood seems to be off center with the rubber supporting one side different from the other. We mentioned it but she said they were only required to fix the car not replace anything. Thank you for asking.

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My Experience

Friendly people and very good work and on time with the time that I received to finish.

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Very good job and friendly people.

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My Experience

Good job thanks for going over and beyond to much sure I was satisfied with the work

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None

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None

Returned Clean

My Experience

Hannah and Crash Champion Germantown Team did it again. Unfortunately, I had an incident in March 2026 and the team did the repairs. So, when I had another incident I knew right away that I was going to take my car back to Crash Champions. Hannah kept me informed throughout the repair. Outstanding service!

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