Crash Champions #0211 Collierville
In operation 14 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The wait time during the drop and pickup could have been little less.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
With out hesitation, I would recommend a friend, coworker and family member.
Repair Quality - 5.0/5.0 -
At first, I was expecting to get my RX 350 back sooner, but it took a minute for all the parts to come in. However, Chiquita was very good at sending updates on where the technicians were in the process. I was very pleased with the outcome, it was worth the wait.
Customer Service - 5.0/5.0 -
Again, it’s all about communication. They are really good with sending notifications on where they are in the process which kept me abreast on how long I had to wait until the job was completed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of my repairs is excellent!
Customer Service - 5.0/5.0 -
Consistent communication throughout the entire process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was done, timely, and professionally
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Extremely pleased with how professional and fast y’all were able to compete the repairs. Crash champions truly made a difficult situation bearable for us.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast, friendly and efficient
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very courteous and gave me all the information I needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Like nothing happened
Customer Service - 5.0/5.0 -
Everyone was very nice and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
If they can ensure they’re dealing with Jon then 100%. Guy shot me straight from the moment we shook hands. I was also fortunate in that the other party was covering everything, so that may have made the whole process a poor representation of what the standard experience is like. It was also incredibly minor damage. The guy that I liked dealing with so much, seemed to be the only salesperson (or whatever his title was) there. Which I did find odd.
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
The individual I interacted with directly was awesome (10 out of 10), his name was Jon but I forgot his last name. But my god… I’m pretty sure the policy (either corporately or at that location) up there is to NEVER answer the phone. Every time you I called the main line I was immediately sent down this very impersonal “listen to the options”… so you can leave a voicemail… that we’ll never return, procedure. I’m just going to go out on a hunch, but the facility and the whole customer service automation system gives the Wall Street/Private Equity “trying their hand at the auto/collison repair” vibe. Just saying. I’m from that world, so you know it when you see it. Flawlessly clean lobby, with a bullpen of sales reps, and a flat screen tv showing extreme auto content… with a free coffee from a broken coffee machine. The repairs are either taking place in a completely sound proofed facility, or my hearing is going bad… because there is an odd lack of air compressor tool sounds and such. The paint job does seem to be elite.
Returned Clean
My Experience - 5.0/5.0 -
The repair was completed as scheduled and looks great! My only concerns were addressed directly and were minor. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Hey, I wanted to let you know about two things I noticed after getting the Jeep back. The front-left tire was at 21 PSI when I picked it up. I aired it back up, but it’s still losing air and has gone flat. I also noticed the right front fender area above the tire isn’t completely sealed/secured. There’s a gap there that wasn’t like that before. I’m not trying to leave the Jeep at the shop again if I can avoid it. I mainly want these issues documented and to know what can be done to correct them.
Customer Service - 3.0/5.0 -
Hey, I wanted to let you know about two things I noticed after getting the Jeep back. The front-left tire was at 21 PSI when I picked it up. I aired it back up, but it’s still losing air and has gone flat. I also noticed the right front fender area above the tire isn’t completely sealed/secured. There’s a gap there that wasn’t like that before. I’m not trying to leave the Jeep at the shop again if I can avoid it. I mainly want these issues documented and to know what can be done to correct them.