Crash Champions #0206 Hickory Hollow
In operation 14 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
Took so long to get my car back kept getting pushed back great work just took longer than expected and one of the fog lights has a missing paint spot passenger side
My Experience - 0.0/5.0 -
I was initially advised by management that the repairs to my vehicle would be completed within approximately three (3) days. After one (1) week, I arrived to pick up the vehicle and immediately identified significant workmanship issues, including visible paint runs on the bumper and gray primer still showing through the finish. At that point, the quality of work was clearly below acceptable industry standards. The shop retained my vehicle for an additional week and a half to correct these deficiencies. However, upon retrieving the vehicle again, the same issues persist. There are still paint runs present near the sensor and along the bumper, as well as bubbling in the paint finish—indicating improper preparation and/or application. At this stage, the repairs remain incomplete and unacceptable. The vehicle has not been restored to its pre-loss condition, and the quality of workmanship does not meet reasonable professional standards.
Likely to Recommend - 0.5/5.0 -
Based on my experience, I would not recommend this location to others. The overall quality of work, communication, and repeated delays have been very disappointing. At this point, my confidence in Crash Champions as a whole will depend on how this situation is handled moving forward.
Repair Quality - 0.5/5.0 -
I was initially advised by management that the repairs to my vehicle would be completed within approximately three (3) days. After one (1) week, I arrived to pick up the vehicle and immediately identified significant workmanship issues, including visible paint runs on the bumper and gray primer still showing through the finish. At that point, the quality of work was clearly below acceptable industry standards. The shop retained my vehicle for an additional week and a half to correct these deficiencies. However, upon retrieving the vehicle again, the same issues persist. There are still paint runs present near the sensor and along the bumper, as well as bubbling in the paint finish—indicating improper preparation and/or application. At this stage, the repairs remain incomplete and unacceptable. The vehicle has not been restored to its pre-loss condition, and the quality of workmanship does not meet reasonable professional standards.
Customer Service - 0.5/5.0 -
I was initially advised by management that the repairs to my vehicle would be completed within approximately three (3) days. After one (1) week, I arrived to pick up the vehicle and immediately identified significant workmanship issues, including visible paint runs on the bumper and gray primer still showing through the finish. At that point, the quality of work was clearly below acceptable industry standards. The shop retained my vehicle for an additional week and a half to correct these deficiencies. However, upon retrieving the vehicle again, the same issues persist. There are still paint runs present near the sensor and along the bumper, as well as bubbling in the paint finish—indicating improper preparation and/or application. At this stage, the repairs remain incomplete and unacceptable. The vehicle has not been restored to its pre-loss condition, and the quality of workmanship does not meet reasonable professional standards.
My Experience - 5.0/5.0 -
Thank you for taking care of me and you’ve done it in a timely manner. I appreciate you and would spread the news. How great you are once again thank you.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
I received great customer service with Crash Champions. The woman working at the front desk on Saturday was particularly kind and professional. Lane, the estimator, was extremely communicative with me as well as our insurance company. I was confident in him handling my vehicle and felt comfortable asking any questions about the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super friendly and caring staff. Great communication and attention to details. Thank you so much Crash Champions for making my Pearly May Odyssey Beautiful again.
Customer Service - 5.0/5.0 -
Super friendly and caring staff. Great communication and attention to details. Thank you so much Crash Champions for making my Pearly May Odyssey Beautiful again.
Likely to Recommend - 5.0/5.0 -
Yes I will refer others and will return if appropriate
Repair Quality - 4.0/5.0 -
It took more than two weeks as first told but I finally talked to a Mr. Lane and he made sure everything was done correctly without it being a rush job
Customer Service - 4.0/5.0 -
Mr.Lane was excellent with communication with me on the subject of the completion of repairs. He contacted me at least once or twice a week. I was thankful for this
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Es un 9 me gusta como trabajan
Customer Service - 5.0/5.0 -
Muy buen trabajo
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The communication between myself and the company was very good. However, the process of getting all the parts needed extended out the time it took to get the car back by several weeks.
Customer Service - 5.0/5.0 -
Again, the staff communication with me was excellent.
My Experience - 0.0/5.0 -
I do not like the used part, ugly seal, and dents that are not taken care of.
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Great service and they did a fantastic job on my Ram
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
You guys could’ve done a better job
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent experience. They were highly professional and kept in constant communication about the progress of my vehicle. I would highly recommend them and I would return to them if needed in a heart beat.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and craftsmanship and outstanding communication
Customer Service - 5.0/5.0 -
The fact that they keep you in the loop about progress is just the best
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ashley is the best!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.5/5.0
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Took almost a month. I told them at least 3 to 4 times to fix my sensor. Then when I picked up my car it still wasn’t fixed. I felt rushed to pick up my car. Then nobody rushed to tell the rental car place that I have dropped the car off, so I was charged 400 dollars for the rental that I don’t have. The crew there was very unprofessional..