Crash Champions #0211 Collierville
In operation 14 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Professional and very good quality work
Repair Quality - 5.0/5.0 -
Very good job
Customer Service - 5.0/5.0 -
Friendly and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly helpful and caring about my needs
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was so impressed with my experience. I just got this car so I was sad to be without it and it was fixed earlier than expected. The staff was very kind and positive. This place stood out in comparison to other customer service experiences that I’ve had. I normally don’t complete surveys because of poor experiences but this was great and worth recognizing!
Repair Quality - 5.0/5.0 -
Looked like the accident never happened!
Customer Service - 5.0/5.0 -
The front desk staff was so kind and explained everything in great detail! The staff that examined the car when brought in was very thorough and answer all questions I had!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience! Would definitely recommend
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent. Fast and work was done well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
Good communication
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0 -
Completion date changed 3 times
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
Overpromised and under delivered. Continual updates stating vehicle would be ready by a specific date, but never was, this continued on for exactly a month with different times and dates given. Would have been better to be honest about completion date so we could have rented a vehicle. Once work completed, we were satisfied with their work.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Continually overpromised completion date. We would have rented a vehicle but were constantly told our vehicle would be ready soon, this caused an unnecessary hardship as my wife works. Once work was actually completed, we were pleased with workmanship.
Customer Service - 3.5/5.0 -
Honesty concerning completion date as opposed to giving us incorrect information would have been nice.
My Experience - 5.0/5.0 -
Had great customer service and the team was very patient, took the time out to explain the process and help daily updated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ms. Quita is excellent to work with. She is very professional, friendly, and knowledgeable.
My Experience - 5.0/5.0 -
They were courteous and easy to talk to. Answered all of my questions and had my car ready when they said they would. They did an amazing job and gave care instructions for newly painted back bumper. The inside of my car was cleaner than it was when I dropped it off, wow, that was a nice bonus! And they fixed a tire well cover that had been scraping my front tire at no charge. Thank you to everyone that worked with me, great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
My car now has a big dent and a couple small dents on the right side of the trunk door that weren’t there when I brought the car in for repairs.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were so nice answered all my questions, kept me updated everyday and I was so pleased with how they handled everything John would tell step by step everyday how things were he is the best ii ever I need any type of work done they will be the ones I choose thank u to all who work there u r great😁😁😁😁😁😁❤️
Likely to Recommend - 5.0/5.0 -
Love this company kept me updated very nice people answered all my questions and John was a pleasure to work with
Repair Quality - 5.0/5.0 -
Wonderful to work with, kept me updated would always use them and tell my friends John and staff were so nice just really great people
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We were extremely pleased with the timelines and level of communication. We’ve never had to work with a body shop before and didn’t know what to expect. Hopefully we don’t have to do any future car repairs but if we do, we will certainly come back to you