Crash Champions #0216 Bellevue Bel-Red
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very impressed with Crash Champions from my first call (front desk staff was fabulous)! I appreciated the text updates and my car was ready a day early. Mike was professional and kept me updated throughout the process. I have already recommended Crash Champions to my family and friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Front desk staff is great - very professional and efficient. Mike - was my service tech - he was fabulous as well.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Repair quality was great, though some buttons on the interior were not reinstalled completely but wasn’t an issue. Also dirt on the driver mats where other places have done a quick vacuum and wipe of the interior after the repair.
Customer Service - 1.0/5.0 -
I’m rating this low because of the lack of communication and follow through during the time my car was under repair. I received automatic texts noting estimated completion date and when calling to confirm pick up time, desk agents advised not to trust those as they are automatically sent but my mechanic would send real updates. They could not find the mechanic to speak with me about the status as it was past the completion date he flagged and I received a new text each day pushing the completion day. When callings it seemed like agents did not want to share any info without mechanic. Completion date changed from 7/21, to 7/23, to 7/24 to 7/28 over 4 days with no other context or additional information. So I called 3 days in a row and each time desk person said they would find mechanic and send me a text or call with update. The first two days no one followed up and I called twice on the second day and when I explained I was going out of town on 7/30 and trying to coordinate cars w my husband so really need some idea of a pick up and explained how I called 3 times over two days and each time they said they would send a status update, no one did. On the phone Angela responded to my situation saying “I’m just the messenger” and “I can’t give you an answer the mechanic needs to” and when asking to escalate to connect with a supervisor she said she couldn’t do that or give me a number to call. I asked for an email to share my feedback and she found the mechanic and abruptly put me on hold. I did end up speaking with mechanic and he provided explanation the parts were late and he needed to do more checks so gave me a better pick up estimate of 8/4-8/5. However on 7/31 I got a text and email that was my car was ready. It seems there’s a lack of internal status updates that can be shared with the client or left up to the mechanic to do so but not empowering the desk agents to pass on any information to the customer. I dropped my car off on 7/7 and had no status updates or clear expectations set for the status of my car after 7/21. That with the apathetic response to me asking for clearer communication is why I’m rating the service experience so low.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The front desk girl was knowledgeable, polite, and responsive. She’s amazing!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Good and friendly service
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Panel gaps are still messed up. But overall looks much better and the CC team was super nice/helpful!!!
Customer Service - 5.0/5.0 -
Anatolii was incredibly helpful and friendly
Returned Clean
Likely to Recommend - 5.0/5.0 -
For sure
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Customer service is excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer support!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job well done. Texting was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional and a great job.
My Experience - 5.0/5.0 -
I am very satisfied with the quality repair work. Thank you for your efforts.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Professional team, did great job
Likely to Recommend - 5.0/5.0 -
I will refer with my family and friends
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0 -
A professional team—from the receptionist and the person who took in my vehicle to the technicians who handled the repairs—gave me the confidence that my car was in good hands, and that is exactly how it turned out.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
After my Porsche was in repairs for 17 days it came out with extreme poor quality. 1. The grill was popping off and glued on. Turns out it was used and broken. Paint got on my headlights making them look foggy/ faded. The staff of 2 front desk gals were grumpy and annoyed with customers. Awful experience
Customer Service - 0.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
service is great! technician Anatolii explained in detail repair procedure, kept me updated every 2 days, and complete the repair quick. also to mention is reception Cindy is nice, with sense of humor.
Customer Service - 5.0/5.0 -
Technician Anatonlli & Reception Cindy offer great service