Crash Champions #0216 Bellevue Bel-Red
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Whenever call, very responsive and help to solve the problem.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and finished work ahead of schedule. Excellent job!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
The repair was fine, but the communications were all over the place. I'm only giving a 7 because I the body work looked good, otherwise, this would be much lower. For context: I had a separate issue that I wanted a quote for, and I was told that I would receive a quote the next day. Then the quote never came, and when I picked up the car (which was later than initially verbally estimated), I asked again about the quote, and I was told once more that I should receive something the next day. And to this day I never received a quote. I understand being busy and understaffed (as the receptionist had excused), but I am not asking for prompt service, but rather prompt communication. Just call, text, or email me and let me know you won't be getting me the quote today. I, along with other guests checking out, were repeatedly told that anything less than a 10 on this survey is failing, but we all said that we will rate their performance on a fair and objective basis. Honestly, having all 10s defeats the purpose of even having a performance assessment... They absolutely did not receive a 10, and I will not be recommending Crash Champions to others.
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Angela represents CC' attention to customer satisfaction: organized, polite, supportive, prompt. It was a pleasure to work with her.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing job! Anatoliy is the best!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The customer service team impeccable. Repair team awesome love the notifications. Always kept informed. Would highly recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome customer service. Loved the notification and technical assessment on point
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Let me know when the bumper cap arrive. Thanks.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Unfortunately, my expereince with Crash Champions has been far from acceptable. From the start, Angela was rude when scheduling. To the extent she called me back to apologize. Once the Jeep was in shop, a few week job, took over 5 weeks to complete. There was a lack of communication about the update unless I called to seek out information. Then, once the Jeep was picked up - the repair was not sufficient. It has been over two weeks now and I have yet to hear back from anyone at the shop regarding mitigating needed repairs. These include: - Lift gate no longer works automatically - Rear park sense issue (E brake issue) - Many paint issues on every panel redone by shop (looks like gravel was thrown at it) - Ziplock left in Jeep with random pieces - Tape residue left on car in many spots - Headliner issue, it rattles at high speeds and there is an inch gap from the windshield that should be seamless - Windshield seal is done properly. There is part of the seal bulging out of the seam - Scratches on windshield
Customer Service - 0.5/5.0 -
please see previous
My Experience - 5.0/5.0 -
Anatoli went above and beyond to take care of additional fixes and was a pleasure to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car is looking great, almost like a new car. I am very happy for the excellent service.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service & ongoing communications.