Crash Champions #0224 Millcreek
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I received my car with great joy, seeing a very excellent job. Thank you trusting Crash Champions..
My Experience - 5.0/5.0 -
Excellent service! My car was repaired perfectly, and I am completely satisfied. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the repair. My car looks great, and the entire process was smooth and professional. Thank you for the excellent service!
Customer Service - 5.0/5.0 -
I am very satisfied with the repair. My car looks great, and the entire process was smooth and professional. Thank you for the excellent service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very straight forward, Great work and I was kept informed on the progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent Service, I would recommend you to every one.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I initially stopped into the 196th location, but was told I needed an appointment. I was then referred to the Mill Creek location where I was treated like a valued customer!
Customer Service - 4.5/5.0 -
See previous comment.
Returned Clean
My Experience - 0.0/5.0 -
Though the customer service from Craig and Crystal were exceptional, my work was completely disappointing. After having my vehicle for a couple weeks, I finally went to pick it up. parts were put on my car without being painted and part of my bumper replacement was warped and not sitting flush with the tail lights. Originally, I was told that I would need a new gate and a new bumper because they were unrepairable. After Crash Champions found out the bumper was on national backorder, They texted me and said that they (all of a sudden) were going to be able to fix it. I believe I was told that I would need a new gate and a new bumper because they were truly unrepairable as stated. I believe my experience last night in seeing the work done was proof that they were correct in their first initial diagnosis - that a new bumper needed to be ordered. I am worried, concerned, and skeptical that my car is being rushed through the process because the bumper is on national backorder. As a customer, I don’t feel confident being told that my bumper is not repairable and a new one needs to be ordered and then when it’s on backorder all of a sudden it can be repaired. I walked away last night without my car. I have obtained another rental car. my car is back in the shop to get the parts painted and the bumper fixed. I am not happy or confident in the switch of appraisal.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for the completed service well done quickly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick and excellent service. Satisfied with the job well done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was great and the job was done fast.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You all restored my car to perfect, like new condition, and far faster than I expected. Many thanks to Andrey, Craig, Bella and Chris, with whom I had the pleasure of working with, and to everyone I did not meet who worked so hard and did such a terrific job! Although I hope I won’t need your services again, I so appreciate all that Crash Champions has done for me — thank you all!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Finished my car ahead of time!! Can't tell it was in an accident. I like that!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Can't tell it was hit. Finished early. Thanks!!
Customer Service - 5.0/5.0 -
Always professionsl.
My Experience - 5.0/5.0 -
From the moment you set foot into the lobby you are greeted with kindness, expertise and patience. From the way things were explained to the automated text messages alerting you to your vehicle’s progress, it’s clear that this is a very well oiled machine with a staff that cares deeply about their customer’s experience. Would highly recommend to anyone.
Likely to Recommend - 5.0/5.0 -
Only place I would go to moving forward. Would highly recommend to anyone
Repair Quality - 5.0/5.0 -
Fast, efficient, kind and thorough service. Highly recommend.
Customer Service - 5.0/5.0 -
Christine in the office was outstanding. Loved the automated text messages about your vehicle’s status.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0 -
My car is not completely repaired yet.
Customer Service - 1.5/5.0 -
It took awhile to get hold of Crash Champions and the individual handling my case claimed to send me updates but I didn’t get any updates on my car through text or email (both were provided and correct in the system). I was disappointed in the lack of communication to me and the insurance company handling my case. They also tried to contact crash champions multiple times and couldn’t get ahold of anyone.