Crash Champions #0263 Santee
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
2nd car that we take there and both came out great! Excellent customers service and attention to details. Thank you
My Experience - 5.0/5.0 -
Really enjoyed the professionalism of the office and David. He kept me apprised of every step and was very helpful and positive with any all of my questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good attention to customer satisfaction. David was very attentive on letting me how the process was proceeding.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Good customer service and the repair was nearly perfect. I appreciated the close rental location, regular repair updates, and car detail as well.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Was recommended to me
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was so kind and they made my experience less stressful!
My Experience - 5.0/5.0 -
My car came out perfect I was very satisfied. The staff was very nice and very professional. I especially appreciated being kept up-to-date on what was happening with the car. David was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
My repair experience at Crash Champions was more stressful than my actual accident. I had to go 4 times times to pick up my truck because the truck was not finished the first 3 times I was called to pick it up. There was even issues with sloppy work the 4th time, but I just didn’t want to deal with the facility anymore. There was no quality control at all and my advisor was either absent or left early most of the occasions I was at the facility. The manager didn’t even offer any sort of discount or any remedy for the inconvenience. I will not take any of my vehicles there again and I will caution my friends to avoid Crash Champions.
Repair Quality - 0.5/5.0 -
My repair experience at Crash Champions was more stressful than my actual accident. I had to go 4 times times to pick up my truck because the truck was not finished the first 3 times I was called to pick it up. There was even issues with sloppy work the 4th time, but I just didn’t want to deal with the facility anymore. There was no quality control at all and my advisor was either absent or left early most of the occasions I was at the facility. The manager didn’t even offer any sort of discount or any remedy for the inconvenience. I will not take any of my vehicles there again and I will caution my friends to avoid Crash Champions.
Customer Service - 0.5/5.0 -
My repair experience at Crash Champions was more stressful than my actual accident. I had to go 4 times times to pick up my truck because the truck was not finished the first 3 times I was called to pick it up. There was even issues with sloppy work the 4th time, but I just didn’t want to deal with the facility anymore. There was no quality control at all and my advisor was either absent or left early most of the occasions I was at the facility. The manager didn’t even offer any sort of discount or any remedy for the inconvenience. I will not take any of my vehicles there again and I will caution my friends to avoid Crash Champions.
My Experience - 5.0/5.0 -
Really easy working the whole group. They did a great job at keeping me in the loop throughout the whole process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job the second time I’ve used you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly, quick and awesome work. Totally satisfied.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Yes Melinda took care of everything and put my mind at ease when I had questions. She went above and beyond what she had to do.
Likely to Recommend - 5.0/5.0 -
Would tell friends and family about them
Repair Quality - 5.0/5.0 -
Melinda took very good care of me and made sure all of my concerns were answered and solved
Customer Service - 5.0/5.0 -
Melinda was great
Returned Clean
My Experience - 0.0/5.0 -
To start, they were 11 days past their promised delivery date. The used parts they replaced have multiple areas of obvious damage, do not sit flush, and there are areas that were never even fixed. The manager, Jonathan, was extremely rude and dismissive. He actually tried to blame me, saying the poor quality of work was because he “only” had my car for 18 days—which makes no sense. The way he spoke to me when I pointed out the damage was completely unprofessional and unacceptable. It honestly felt like they were hoping we wouldn’t notice the shoddy work and would just take the vehicle so they could deny responsibility later. We are now taking the vehicle to another repair shop to have it fixed correctly. We will never return to Crash Champions and will absolutely be warning others not to use them. This has been a complete nightmare of an experience.
Likely to Recommend - 0.5/5.0 -
We would NEVER recommend it to anyone. The stress and issues that have come from this experience are inexcusable and the lack of accountability is astounding
Repair Quality - 0.5/5.0 -
Your technicians put clearly damaged used parts on my vehicle, didn’t repair all of the damage and almost all of the replaced parts do not sit flush. The hood is completely crooked and paint damaged areas weren’t fixed. The vehicle was “repaired” so poorly we have to take it to another body shop to fix the terrible work you did. Customer service was TERRIBLE. We were blamed by the manager for the poor work they did because they only had the car for 18 days. And it was somehow our fault that they did a terrible job?? Worst experience ever.
Customer Service - 0.5/5.0 -
Manager Jonathan was so unprofessional, rude and took no responsibility for the terrible state of the vehicle. He agreed that there was damage to the vehicle when they tried to return the vehicle to us, but said it wasn’t his problem or his fault because they didn’t have the car for long enough. Despite the fact that they kept it 11 days past the promised return date.
My Experience - 5.0/5.0 -
I cannot say enough good things about my entire experience with Crash Champions!! From the sweet lady at the front desk to the representative that kept me updated on the progress!! And then I was greeted by the manager as I was picking up!! Now for the actual work that was done!! I am a detail guy / ( actually a plumber) but I have always kept my truck immaculate! The new paint job was incredible!! I was born and raised in East County here in San Diego and I know a lot of people!! And they will all be hearing great things about Crash Champions Thank you Thank You all !!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Melinda did a wonderful job keeping me up to date on where my car was in the process