Crash Champions #0266 National City
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
Everyone was nice and my car came back looking great. The only reason I said that I wasn’t completely satisfied was because I was called on a Thursday, relatively early in the day, and was told that my car could be done as soon as that same afternoon. I didn’t get a phone call later that day so I just assumed it would be ready on Friday. When I didn’t get a phone call at all that day before I had to leave work at around 2:30 I called the company myself and the young lady who answered the phone put me on hold for a very long time and when she came back, she said that my representative was not at work that day and that my car parts were painted, but they were not installed on the car yet. By Monday I got another phone call saying that the car would be ready on Tuesday because the person that was in charge of putting all the parts back on the car was not there. On Tuesday, I called to find out the status of the car and I was told that I could pick it up at 4:30. Again, both ladies that I was working with were nice enough, no complaints on your customer service in the regard. I appreciate that the repair was done in just over a week, when other shops were giving a 3 week estimate, but I would have rather been told that it would be ready when it actually was ready and what the automated text service was telling me rather than phone calls telling me earlier but it wasn’t. Just thought I’d give this feedback in case the people who are being trained are told to do that. :/. I’ve always heard, “under promise and over deliver” as a business strategy and in this case it was a little opposite. That being said, I truly appreciate the care Cindy took especially when I pointed out some marker residue at pick up and she took it upon herself to rub the mark out. Thank you again for making my car almost perfect again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Geovanni kept me well informed.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Everybody
Repair Quality - 5.0/5.0 -
Exelent service and comunication
Customer Service - 5.0/5.0 -
Exelent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent
My Experience - 5.0/5.0 -
Amazing ! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
As always great work and great customer service! This team and location is absolutely the best!! Thank you all
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience. Pleasant staff. Work completed on time and looks good.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for preparing my car.Cindy was a great help
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for repairing our vehicle. It was a pleasure doing business with crash champions
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Missing parts that I found and had to make staff aware of . Missing bolts from my license plate
Customer Service - 4.5/5.0 -
Great customer service
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience with crash champions, Cindy was wonderful, attentive, and very informative thru the whole process, thank you Cindy for making the process easy and comfortable, and for keeping me abreast of everything along the way..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service and fast
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for your excellent service and excellent customer service. Really appreciated.Thank you Enrique!
Likely to Recommend - 5.0/5.0 -
I absolutely will recommend you in future events to friends and family.
Repair Quality - 5.0/5.0 -
Excellent service and excellent customer service. I really appreciated.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Cindy is awesome. She explained every single detail to me. She is honest and very nice. When she I was going to get my car that day, she made sure that it happened. Thank you, Cindy!!!
Returned Clean
My Experience - 5.0/5.0 -
Very accommodating, excellent repairs and communication along the way.