Crash Champions #0274 5th Avenue
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
We are happy that this repair was completed faster than expected and ending up costing less to complete.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your team was exceedingly efficient, courteous and polite in handling the work on my car. I appreciate your kindness.
Likely to Recommend - 5.0/5.0 -
I have already referred friends and family to you.
Repair Quality - 5.0/5.0 -
You did an excellent job of repairs on my car and I appreciate the continual updates on service. I have recommended you to friends already. I appreciate your help and working seamlessly with my insurance company.
Customer Service - 5.0/5.0 -
The constant updates and follow-up texts were very helpful. The personnel was great.
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
I am satisfied with the work. The car turned out great, and for that a higher score, what knocked it down some was that it took longer than expected, I also had the feeling that rather it being done two days after expected that it could have been done even earlier. I may be wrong but that was my take. But again, over all, I am satisfied. Thank you.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Quality of job looks great! Need to improve on customer updates & promise completion date
Likely to Recommend - 3.5/5.0 -
Work looked real good, but much too long to complete!
Repair Quality - 4.0/5.0 -
Work looks good, but customer promise & communication updates faded as the work took much longer than promised. Luckily we did not need to tent a car as it would have been very expensive.
Customer Service - 2.0/5.0 -
Previous comment post reflects improvements needed w customer communications.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Car looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Still early (received 2 days ago) but things seem positive.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Luke I said work was quality
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
CC keep me updated via texts but when they missed the date the texts stopped. Work performed was quality.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
The non-oem bumper needed replacement due to primer failure. Though it took quite some time to get the repair scheduled, it was done to the best possible way for the non-oem bumper.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for all of your hard work during a difficult time and unfortunate situation with my car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Repair was done after the verbal timeframe.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The only issue is you made me give my car up before you had the parts.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I liked the texts tell me that my car was in the paint shop, assembly shop, etc, but when the painter went on vacation it would have been nice to know that paint was behind because of the vacation. I also had to call a couple time when I hadn't heard any updates in a while.
My Experience - 5.0/5.0 -
The work at the Naperville location was excellent. Thank you very much. But it was a struggle initially at the Countryside location because they pushed out my appointment 3 times. It would have been helpful if they told me upfront that they cannot take my appointment instead of postponing 3 time just 1 day prior to the appointment time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Work was done quickly and associates were respectful and knowledgeable. Only thing that could be better would be cleanup of all finger prints and smudges/dirt on inside trim panels where work was done.