Crash Champions #0297 Troy
In operation 9 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
My Experience - 5.0/5.0 -
Had it done when they said they would keep me in loop the whole process. And most important to me the paint matches perfect awesome job THANKS EVERYONE AT CRASH CHAMPION TROY
Likely to Recommend - 5.0/5.0 -
Speed and communication great job
Repair Quality - 5.0/5.0 -
I'm hearing air coming in from driver door and rear driver door look unaligned slightly planned on coming back to see if there is a slight adjustment they can make.
Customer Service - 5.0/5.0 -
Adam kept me informed on all steps and even made sure my after market door speakers were transferred over
My Experience - 5.0/5.0 -
They did a phenomenal job and I admire their professionalism and integrity, as well as their excellent communication to keep me updated on the progress of my vehicle. Thank you for a great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
My Experience - 5.0/5.0 -
Happy with how communicative and thorough Adam was!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Courtesy, diligence, true understanding. A delightful and helpful staff. Did I fail mention that the workmanship was top notch! Not that I want to do future business with tou(a car accid ent is not fun!) but I know where to go and whom to trust should I require your services in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was great working with crash champions. They kept us informed on the progress and the vehicle came out great
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff was amazing. Especially my claim adjuster Andrea Johnson,and Cathy the lady at the front desk.
Likely to Recommend - 5.0/5.0 -
Yes I definitely will.
Repair Quality - 5.0/5.0 -
Service was excellent
Customer Service - 5.0/5.0 -
Customer service was amazing.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful
Likely to Recommend - 2.5/5.0 -
To far from home
Repair Quality - 2.5/5.0 -
Truck has electric problem. ABS & tracker warning lights came on & off several times not fixed. Shop doesn't have the dionostic equipment to fix??? Body work OK electrical no
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Great job, on time, my car my looks great, every very helpful, knowledgeable and friendly! I would recommend them!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Team was great, friendly, professional, and did my car in a timely manner.
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
They replaced my bumper but keep the the old light reflector. They should have asked me if I wanted to pay for it if he wasn’t covered, now it looks tacky. Also the communication with the insurance company was not good. One minute they are repairing he next they are not. They also called me and told me they were going to charge me storage fees because they had not heard from the insurance company. I would not have brought my car there if the insurance wasn’t covering it They also sent me two text stating that I missed my drop off appointment but I had already dropped it off the day before
Customer Service - 2.0/5.0 -
Communication not good because they did not communicate with the insurance company. Mostly insurance company fault
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Terrific customer service, quick response time, and the repairs look great!
Customer Service - 5.0/5.0 -
The three different folks I spoke to: Kathy, Adam, and Angela were all fantastic.
My Experience - 5.0/5.0 -
Great job and great effort keeping me up to date
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks perfect and ahead of schedule
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quick. Professional. Great communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and professional
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great job