Crash Champions #0297 Troy
In operation 10 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Michaels communications were often and on point. He made this experience pleasant!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great and you were a pleasure to work with
Customer Service - 5.0/5.0 -
Amazing communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Adam and everyone I had contact with were friendly, professional at all times. I have already recommended Crash Champions in Troy to friends.
Likely to Recommend - 5.0/5.0 -
Already did
Repair Quality - 5.0/5.0 -
Appreciate the care everyone took to make sure I was satisfied.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0 -
The wrong parts were ordered originally which meant the repairs took twice as long as expected. This led to us needing to extend our rental car and costing us hundreds of dollars. The communication was minimal regarding when the car would be completed.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Crash Champions deserves every five star rating they have! My car needed some extensive work done, and from the beginning they were super communicative, kind, and fast. Much appreciated when it comes to car repairs which can be a stressful time! Kathy especially was amazing, and the rest of the team had my car done much sooner than I expected. Thank you!!
Repair Quality - 5.0/5.0 -
Crash Champions deserves every five star rating they have! My car needed some extensive work done, and from the beginning they were super communicative, kind, and fast. Much appreciated when it comes to car repairs which can be a stressful time! Kathy especially was amazing, and the rest of the team had my car done much sooner than I expected. Thank you!!
Customer Service - 5.0/5.0 -
Customer service was stellar, Kathy is amazing and communicative! Received updates as repairs were ongoing, too
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone from the phone I made when I had a question to getting an estimate on the spot to dropping off my vehicle and picking it up was phenomenal. Every person involved during the process was helpful, quick, and efficient. My car looks phenomenal and I hope never have to come back, but if I need to, I will surely be coming back here. Definitely also recommending this place to everyone!
Likely to Recommend - 4.0/5.0 -
Because of the work and how thorough and how much quality went into it I would it was quality work. It was well worth the wait I seen My car was very happy.
Repair Quality - 5.0/5.0 -
I’m very satisfied with the work not satisfied with how long it took and the unclear communication which caused triumph without having my car for so long
Customer Service - 5.0/5.0 -
I was satisfied every time I called someone answered and answered the question that I had
My Experience - 5.0/5.0 -
I really appreciated the frequent communication you sent via emails and text. I couldn't be more satisfied with the work and the attention. A special shout out to Ryan!
Likely to Recommend - 5.0/5.0 -
Great service and friendly staff.
Repair Quality - 5.0/5.0 -
Great job and great color match!
Customer Service - 5.0/5.0 -
Excellent customer service.
My Experience - 5.0/5.0 -
The team at Crash were thoughtful, thorough and helpful. In addition, I got my car back 5 days early.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Timely, efficient and looked great.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Adam was a pleasure to work with. He promised real time lines on the repairs and stuck to it. A very professional group that delivers excellent results. I would highly recommend to anyone who wants and expects quality work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There was a delay of a couple of days to allow for parts that were painted to dry properly. Otherwise, the entire process was painless, and Adam couldn’t have been more accommodating.
Customer Service - 5.0/5.0 -
Adam and his team were professional throughout the entire process complete with follow up phone calls.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a wonderful job to my vehicle
Customer Service - 5.0/5.0 -
Wonderful, kind people
My Experience - 5.0/5.0 -
The team cared about the end result and did their best to restore my car to its original beauty.
Likely to Recommend - 5.0/5.0 -
I am very satisfied with your service and your workmanship
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very efficient staff and getting my car repaired so good
Repair Quality - 5.0/5.0 -
Very satisfying.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Smooth and easy process