Crash Champions #0300 S State Street
In operation 14 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Crash Champions were on top of everything and have great customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
We were told our vehicle would be finished in 4 weeks and then every 3-5 days the estimated completion date would be pushed back last minute. There was no communication as to why these delays were occurring and we felt like our vehicle was being held hostage. After expressing our frustrations to the manager, we were finally told that the delays were due to third-party vendor availabilities and it was out of their hands to control the timeline. Eric and Michael were very kind and reassuring, but I think attention should be paid toward improving the communication of details and possibly even adding delay-causing parts and paint to inventory for better customer service and lead times. Overall I’m unhappy with the experience we had, but I understand that our 7 week repair process time was out of their hands due to lack of vendor availability. I hope they can find some vendor relationships with better availability. I appreciated Michael’s availability and optimism. He’s a great front man for this operation got to give it to him.
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
The treatment and staff makes champions REAL CHAMPIONS to me and my husband. GREAT JOB.
Repair Quality - 5.0/5.0 -
The staff was GREAT, professional, in the right business with the right attitude, caring, mentality. Also, I fell and didn't get the chance to hurt or any harm due to the fact action of the staff. Thank you to the guys who helped me without hesitation.. Thanks so much. The experience was great.
Customer Service - 5.0/5.0 -
Very satisfied with the treatment and services.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service!! You should give Michael a raise! He really takes his time with each customer, explaining every detail of the process. His regular messages kept me apprised of the status of the repair on my car which I was worried about. He really put my mind at ease and guided me to the right person to voice my concerns with. I am grateful for crash Champions doing an amazing job with my repair. Car looks and runs as good as new!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Complete satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I love it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
They did a very good job on my truck. Didn't take them long at all.
Customer Service - 5.0/5.0 -
They was very nice and respectful. Customer service is 100 for me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very happy with the work!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Michael when absolutely wonderful kept me informed though the process
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They corrected the problem and was very polite and caring about the issue
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
10/10 job well done!! Thanks!