Crash Champions #0303 Lorton

4.6 (6,286reviews)
90%
7901 Kincannon Place,  Lorton,  VA  22079

In operation 10 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Volkswagen

Reviews (6,286)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its friendly, professional staff and high-quality repair work, with many noting their vehicles looked brand new upon return. A standout highlight across reviews was the proactive communication - regular text, email, and phone updates kept customers informed throughout the repair process. Many appreciated repairs being completed ahead of schedule, with coordination between insurance and rental car companies adding to a seamless experience. Some customers noted areas for improvement directly, including inconsistent communication during delays, incomplete repairs requiring return visits, and occasional issues with extended repair timelines without clear explanations. Overall, the majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"... third party, without me even needing to intervene. Truly amazing customer service." Read more
"Customer service was top notch. My car looks brand new.."
"My car looks like new! And it drives great. You cant tell its been in an accident."
"... circumstances. What a professional and friendly staff! Personnel surprisingly went above and beyond to ensure customer satisfaction. They helped me by expertly communicating directly ..." Read more
"... wiper fluid to make sure they worked. Unfortunately the wiper fluid reservoir was not fixed." Read more

My Experience

First time I have been in your auto repair business & I am very satisfied with the process & services. Mr. Tassos assisted greatly. Thank you for everything!

My Experience

Likely to Recommend

Repair Quality

Crash Champions professional team covers the details to delivers top quality workmanship & customer services. James was my dedicated Service Advisor-In addition to receiving daily progress updates, he was available to discuss the issues, provide clear explanations & to answer my questions. I’m confident in the workmanship & my car looks like new. It doesn’t get any better than Crash Champions!

Customer Service

Crash Champions professional team covers the details to delivers top quality workmanship & customer services. provide clear explanations & to answer my questions. I’m confident in the workmanship & my car looks like new. It doesn’t get any better than Crash Champions!

My Experience

James provided excellent customer service and went to great lengths to explain the process in detail.

My Experience

Team kept us informed of the car’s status, and seemed eager to get it done without rushing the job. Pant matched and body work looked great.

My Experience

What a great repair job. Not a trace of any difference from the original parts, placement, paint.Thank you Taso for the great communication. Helped to ease my worry wart self. Finished 5 days early!

Likely to Recommend

Definitely. My car will be base of recommendation.

Repair Quality

Task communicated with me regularly to let me know the timeline to repair completion. My car looks like it’s regular self. Paint, dent repair ,recalibration really done well

Customer Service

See previous comment re: Taso’s excellent communication before and at Completion.

My Experience

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Repair Quality

Customer Service

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Repair Quality

I got stranded 2 days after getting my car back after 2 weeks without it. I had to spend over $400 to have it fixed and i didn’t have this problem before I took it to your shop.

Customer Service

My Experience

Everything was great. The repair was done quickly the communication was great I knew what to expect throughout the process

My Experience

My truck looks good again they did fast good word finished before the expected date kept me in the loop the whole time

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Repair Quality

Customer Service

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Repair Quality

I was very impressed with this repair location! James and his team are top notch- very communicative and kept me up to date with the repairs as I was mostly out of town. The car was returned in great shape, fully cleaned out and ready when it was pick- up, so I could be in & out. I appreciate their communication and timeliness as it required some travel time to get to being out of my area.

Customer Service

Returned Clean

My Experience

Great job. Great service

Likely to Recommend

They are very good at what they do. Very happy with the job they did

Repair Quality

Great job, great service, great people

Customer Service

Very good

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Repair Quality

Job done well! Thank you!

Customer Service

Good communication throughout

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Repair Quality

Great experience! Staff were all so helpful

Customer Service

Returned Clean

My Experience

Exelente

My Experience

My Experience

Thank you very much for your help

My Experience

Likely to Recommend

Repair Quality

Customer Service