Crash Champions #0303 Lorton
In operation 10 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Highly recommend! I had a great experience getting my car repaired considering the circumstances. What a professional and friendly staff! Personnel surprisingly went above and beyond to ensure customer satisfaction. They helped me by expertly communicating directly with the insurance company on my behalf. They thoroughly answered all of my questions. They are very knowledgeable and easily showcase their expertise. They kept me informed every step of the way - both by email and text. I was very pleased with their attentiveness. I will definitely use them again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Management has no concept of customer service when it comes to accurate deadlines and part delays. My cars completion date kept being pushed back to the point where I had to return my rental as I did not have a clear day for when repairs were completed. I was told that the door of my vehicle needed to be repaired when it was just the front bumper and headlight that was impacted. When I picked up my car the front license plate and surround is missing. I only came in for a minor repair for an accident that was t my fault to begin with. I'm extremely disappointed as I have had way better service at Crash Champions before.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job, kept in contact with me and let me know what was going on.
Customer Service - 5.0/5.0 -
Very nice
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience was truly outstanding! From the start Crash Champions, both Herndon and Lorton were always consistent with update, repair and customer satisfaction.As an military veteran and USAA member, it gratifying to know that the partnership with Crash Champions exemplifies the meaning of quality and dedicated service. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Claro que los recomiendo son muy amables y rápido que es lo que a uno le interesa tener buen servicio, que entreguen bien el carro y rápido .
Repair Quality - 5.0/5.0 -
They communicated and sent the papers very quickly for us to sign so that they could start checking the car.
Customer Service - 5.0/5.0 -
Fueron muy rápidos en comunicarse y en enviar la documentación para que empezaran a revisar el carro. 👍🏻
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks like new! And it drives great. You can’t tell it’s been in an accident.
Customer Service - 5.0/5.0 -
The staff was friendly and informative. Very professional. I was given regular updates throughout the time my car was there, which I really appreciated.
My Experience - 5.0/5.0 -
Crash Champions went above and beyond every time I walked through their doors. During my repairs, they consistently kept me updated whenever the status changed. They always checked to make sure I was satisfied with the service. I would highly recommend them to anyone and will definitely use them again for future repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I am really grateful and appreciate you all taking good care of my vehicle. The work done on it was really well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
James was a great service member, had me feel confident and comfortable with every necessary move they needed to make to ensure my truck made it back to me. Great experience over all with this Chrash Champions team. Thank y'all again!
My Experience - 5.0/5.0 -
James was incredibly responsive and helpful. He kept me informed every step of the way and ensured everything was done well on my car. I never had to deal with a car accident before and James made it super easy to understand.