Crash Champions #0305 Stafford
In operation 10 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Vehicle has a lot of misalignment of parts, screws not tighten. Bumper not aligned properly. Chipped paint areas, hood gaps are not the same. Right wheel trim not seating properly. Rubber gasket in the lower louver hanging down. This is what I can visually see.,I have no confident that the vehicle was put back together correctly. I regret that I didn’t take vehicle back to the dealership instead.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Car came back with chips in the paint, chips I didn’t have before I left the car with them. Screws loose, parts not aligned properly, rubber gasket not properly installed. This is what I can see. Who knows what else is wrong that I can’t see.
Customer Service - 2.5/5.0 -
Telling me we will make it right.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful job. Appreciate personal attention and quality of work! Thank you so much.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Overall, the repair was completed, but there were a few areas that could be improved. The vehicle was not thoroughly cleaned after the repair, and the repair process took longer than expected to complete. Initially, the customer service experience felt unwelcoming and lacked communication. However, the experience improved significantly during the final walk-through. The technician was very professional, courteous, and kind, taking the time to explain the repairs and answer my questions. His professionalism made a positive difference in the overall experience.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Richard was extremely helpful and communicative through the process and the work done on my jeep was perfect
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend Crash Champions to anyone that requires a vehicle repair.
Repair Quality - 5.0/5.0 -
My car looks like it just came off the dealership car lot. The repair is flawless!
Customer Service - 5.0/5.0 -
I was readily kept abreast of the progress of my vehicle. I have no complaints!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
The length of time the repair took and one of my back sealed windows all the sealant was scraped off
Customer Service - 3.5/5.0 -
People were very nice but did not update frequently. Felt like I had to check.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Timely completion is required.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ricky kept us informed regularly as the repair process progressed. Did an excellent job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My repair tech was amazing. Very informative and helpful.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Good communication from Ricard on the status of our vehicle.
Customer Service - 5.0/5.0 -
Good communication from Ricard on the status of our vehicle.