Crash Champions #0309 Lusby

4.9 (2,928reviews)

97%

(410) 326-2662

12860 H.G. Trueman Road, Lusby, MD 20657

97%

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12860 H.G. Trueman Road
Lusby, MD 20657

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About Crash Champions #0309 Lusby

See Photos

12860 H.G. Trueman Road
Lusby, MD 20657

Get Directions Website Email

Schedule an appointment at Crash Champions #0309 Lusby

Book Appointment

Apply for Financing

In operation 10 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (2,928)

Sort By:
Newest
Rating

2,560 Customers Rated

5 Stars

76.9% Complete

(2251)
4 Stars

6.5% Complete

(189)
3 Stars

1.7% Complete

(51)
2 Stars

0.8% Complete

(23)
1 Star

0.3% Complete

(10)
< 1 Star

1.2% Complete

(36)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. Communication was a standout strength, with frequent text and email updates keeping customers informed at every stage. Timeliness was another highlight, as numerous customers received their vehicles days or even weeks ahead of schedule. Staff were widely described as professional, courteous, and friendly. A few customers noted areas for improvement, including occasional paint imperfections, communication gaps, and one instance of a vehicle needing immediate rework at pickup. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"... work, excellent communication and friendly staff. Totally committed to getting it right, and they do, everytime." Read more

"Excellent work on the hood paint and mirror replacement."

"Very professional. Excellent repair. No unpleasant surprises."

"The repair looks great! It looked like they detailed the whole car when I picked it up. Couldn't be more pleased"

"The repairs seems a bit rushed there seems to be some residual imperfections that either werent addressed or were cause by the ..." Read more

"My car was ready 4 days earlier than estimated."

"Ready on the day promised."

"... excellent. They were professional and courteous. The original pickup date was 2 weeks out and my car was returned in one week. I couldn't be more satisfied. I highly recommend ..." Read more

"The vehicle was ready but it was not acceptable. I had to leave it and come back hours later to get ..." Read more

"... delivery date, but after discussion with your staff, they rallied to get the job done a week before the original date. Great customer service." Read more

"... whole process went smoothly from beginning to end. I appreciated the text updates about repair status and the staff was thorough and transparent. The tech did an amazing ..." Read more

"Thorough communication during the entire process"

"... got everything done quickly, before schedule and notified me every step of the way! Also my car looks brand new, i couldnt be happier ..." Read more

"Great service from beginning to end, communication is top notch I highly recommend. Thank you guys again"

"Communication regarding completion status could be improved."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... work, excellent communication and friendly staff. Totally committed to getting it right, and they do, everytime." Read more

"Excellent work on the hood paint and mirror replacement."

"Very professional. Excellent repair. No unpleasant surprises."

"The repair looks great! It looked like they detailed the whole car when I picked it up. Couldn't be more pleased"

"The repairs seems a bit rushed there seems to be some residual imperfections that either werent addressed or were cause by the ..." Read more

"My car was ready 4 days earlier than estimated."

"Ready on the day promised."

"... excellent. They were professional and courteous. The original pickup date was 2 weeks out and my car was returned in one week. I couldn't be more satisfied. I highly recommend ..." Read more

"The vehicle was ready but it was not acceptable. I had to leave it and come back hours later to get ..." Read more

"... delivery date, but after discussion with your staff, they rallied to get the job done a week before the original date. Great customer service." Read more

"... whole process went smoothly from beginning to end. I appreciated the text updates about repair status and the staff was thorough and transparent. The tech did an amazing ..." Read more

"Thorough communication during the entire process"

"... got everything done quickly, before schedule and notified me every step of the way! Also my car looks brand new, i couldnt be happier ..." Read more

"Great service from beginning to end, communication is top notch I highly recommend. Thank you guys again"

"Communication regarding completion status could be improved."

Bonnie (Toyota owner) reviewed 8/26/26

Appreciated the text updates. Bumper looks great! Bonus: car cleaned outside and inside!

William (Toyota owner) reviewed 8/26/26

Elizabeth (Buick owner) reviewed 8/25/26

I would recommend the crash champions, they do excellent work.

Great paint work & very accommodating staff.

Katlyn (Chevrolet owner) reviewed 8/24/26

Austin (Honda owner) reviewed 8/24/26

Very professional staff, car looks as good as new, special thanks for cleaning up the inside as well. All around excellent service from each individual department on this service!

Angela (Kia owner) reviewed 8/24/26

Friendly customer service, prompt, and detail oriented. Always stayed in communication.

Journey (Jeep owner) reviewed 8/24/26

From the moment I went in for the consultation until I drove off with my repaired vehicle, every aspect of the work they did to the sweetest nicest lady that helped me out at the desk, everything was amazing. They were quick, kept me updated during the entire process and even repaired some of the paint scratches that were in the same area but that I did myself and wasn’t from the related accident! They informed me how the insurance claimed worked and forewarned me about how much enterprise slacks. Thank you guys if I ever need anything done again I won’t go anywhere else! I’ve also been telling everyone I know to come to crash champions if they need repair done to their car.

Katrina (Chevrolet owner) reviewed 8/24/26

Holly (Volkswagen owner) reviewed 8/24/26

Heather and Scott are amazing to work with. They kept us informed of the process, made paperwork easy and handled payment professionally! Love the whole staff and their hard work.

Jamie (Ford owner) reviewed 8/22/26

Excellent customer service and very good communication. 10/10 all the way around!

Alexander (Hyundai owner) reviewed 8/21/26

Everyone at Crash Champions was totally awesome. When I got my vehicle it looked like it was brand new vehicle.

Keith (Volkswagen owner) reviewed 8/17/26

Kim (Hyundai owner) reviewed 8/14/26

Joshua (Chrysler owner) reviewed 8/14/26

Great service and repair work done. Kept in constant communication and everything was smooth.

Outstanding

Kamolchat (Toyota owner) reviewed 8/12/26

You guys team was very nice , professional and on time . Definitely will recommend you to friend and family. Thank you very much.

Thomas (Hyundai owner) reviewed 8/11/26

Thank you, Bobo and Scott

Ken (RAM owner) reviewed 8/10/26

Crash Champions did an awesome job with fixing my vehicle. However this is Not on them the supply chain to get parts took forever to get. But once parts came in they finished ASAP and let me know the entire process.

With the work was great

Everytime I called someone had an answer or update for me

Adrian (Nissan owner) reviewed 8/10/26

Laurie (Mitsubishi owner) reviewed 8/8/26

Eric (Toyota owner) reviewed 8/6/26

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view more shops in: Lusby | 20657

Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

Crash Champions #0309 Lusby

Schedule an appointment at Crash Champions #0309 Lusby

Explore easy payment plans powered by Sunbit

About Crash Champions #0309 Lusby

Schedule an appointment at Crash Champions #0309 Lusby

Reviews (2,928)

2,560 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0