Crash Champions #0309 Lusby
In operation 10 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very happy with the whole experience. Loved the text updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
The back hatch of my vehicle still had broken glass inside of it. Every time I open or close the hatch broken glass falls out from the cracks. Things that were not broken when I turn the car in now are broken. Many of the fuses on the interior of my car are blown and we're not when I first gave them the car. There are issues with the interior of the car that were not issues when I gave them the car in the first place
Repair Quality - 3.5/5.0 -
Don't get me wrong, they were very courteous the car was delivered early and I'm very happy with the way the glass work came out. But the interior the car still has glass in it. There are fuses blowing everywhere. They deliver it to me with a donut Tire on it. A simple phone call could have addressed some of these issues. I would have been happy to leave the car with him a few more days just so I could at least get the glass vacuumed out of some of the Backspaces and out of some of the interior spaces. My car sounds like a rattle everytime I hit a bump or make a turn I can hear glass rattling inside the doors and hatch areas.
Customer Service - 3.5/5.0 -
My vehicle returned to me with problems that it did not have when I gave the car to them in the first place
Returned Clean
My Experience - 5.0/5.0 -
Very friendly customer service and consistent updates on the progress for repairs!!! Highly recommended !!!
My Experience - 5.0/5.0 -
The service was great and Ryan was very helpful and patient with my entire process from making sure I had a rental to following up with me on all my questions and concerns. Towards the end it was tricky because I would get text messages telling me my car was ready but it was ALMOST ready. My recommendations are that when the customer calls and speaks with an employee they need to write down in the customers file what was said that way when we call back the employees aren't telling you something that was already discussed and/or agreed upon especially when your speaking with the same person and then you speak to another employee and they tell you two different things but overall It was all resolved smoothly and I'm really satisfied with the customer service and the work they did on my car and I will recommend your company to others! I did have a scratch on my door but Ryan looked at it and said I could come by and he would buff it out so that really make me happy! Great employees and great service thank you so much for all your help I remain a loyal Wentworths / service King customer !!!! Thank you again !!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Not ready when promised
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0 -
Body work is near perfect but the Chevy bow tie decal is off center
Customer Service - 2.5/5.0 -
Not delivered when promised