Crash Champions #0349 Little Elm

4.8 (2,953reviews)
96%
27710 E. University Dr.,  Prosper,  TX  75078
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In operation 8 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (2,953)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the convenience and frequency of text updates throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new upon return. Timeliness was another strong point, as many repairs were completed ahead of schedule, exceeding expectations. Staff professionalism, friendliness, and willingness to go above and beyond were frequently commended. A few customers noted areas for improvement directly from their experiences, including occasional delays due to parts availability, isolated cleanliness concerns at delivery, and requests for more live phone updates rather than text-only communication. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... knew the status of my vehicle. Most importantly, the quality of the repair was outstanding. My car looks as if it had never been in an accident. The attention ..." Read more
"I am really impressed with the staff and the commitment to customer service at Crash Champions. I will recommend ..." Read more
"Excellent repair work and customer service! They went the extra mile by cleaning and washing my KIA sportage. It ..." Read more
"... oversight on my car's recent repair. Mistakes happen, but the team here took care of it immediately and without any hassle. It is rare to find a mechanic shop with ..." Read more
"Great service overall. Repair was done ahead of schedule and at an exceptional level of quality."
"Exceeded expectations! Turned my car around in less than a week! Outstanding and job well done…"
"... much smoother and easier than I anticipated, and the repair was completed quicker than I expected as well!" Read more
"I got my car back sooner than expected and it looks brand new!"
"... company follows through on what they say that will do. My vehicle was finished when they promised - even a bit before." Read more
"Communication was top notch. They kept me informed every step of the way. Customer service was exemplary and eager ..." Read more
"... convenient by allowing me to drop it off at their shop. I received text updates throughout the entire process, so I always knew the status of my vehicle. The communication ..." Read more
"Constant update communication was a plus! Interaction with all staff members was a 10+!"
"The communication was top tier! They provided updates throughout the entire process"
"... informed and if I had additional question I texted them. They immediately called me back with the answers." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Very satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service from a very professional well informed team!!

Likely to Recommend

Repair Quality

Very professional staff great service and excellent craftsmanship on my repairs I will come back as needed!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was such a smooth process. They did all the work with the insurance and got everything taken care of

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

GOOD

Customer Service

I would recommend Crash Champion to all my friends. The manager is professional an concern. He would like to know that the customer appreciate the work has done.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication, good quality work.

Likely to Recommend

Highly recommended.

Repair Quality

Great service, kept me updated every step of the way, great quality of work.

Customer Service

Great customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks brand new! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Responsive, fast, did great work, highly recommend They helped coordinate everything with insurance and the car rental.

Likely to Recommend

Repair Quality

Quick. Efficient. Very communicative to keep us updated. .

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The staff has been wonderful to work with.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chad and Ashley was great. I always knew what was going on with my from first day to pick up. I would definitely use them again. My car looks amazing.

Likely to Recommend

Repair Quality

Very happy with the service provided especially the customer service. Chad and Ashley was great always keep me updated on the progress of my car.

Customer Service

Chad and Ashley was amazing.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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