Crash Champions #0368 Northwest DC
In operation 6 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Great repair work in timely fashion,...and outstanding communication. Bravo!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have had the car back for only 2 days so need a little more time to evaluate
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team did a great job! I am very pleased.
Customer Service - 5.0/5.0 -
Fantastic customer service.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
One of the caliper bolts was not tightened enough on the driver's side and eventually fell out.
Customer Service - 4.0/5.0 -
Edgar and Carissa were very helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs were made quickly and expertly.
Customer Service - 5.0/5.0 -
Personnel contacted us at each stage of the repair process and provided clear information and answered all our questions.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0 -
Rather than use the phone number my wife gave you when she dropped off the car for inspection, and for work, you continued to call my phone number and ask me questions about something I knew nothing about. No matter how many times you were told to call my wife's number you did not. This caused this to drag on for weeks.
My Experience - 5.0/5.0 -
Repair work was excellent. There was a mix up with rental car but wasn’t Service Kings fault.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All work seemed to be first rate. A fog light on the left fender ( repair area) however is out but it is unclear whether it was a result of the repair or an independent event.
Customer Service - 5.0/5.0 -
No problems
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good, friendly, fast service. Thank you!
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
The cosmetic damages to the car look new. The mechanical damages are repaired but it feels different. However, Service Kings told me that I have a warranty on the repairs and I can bring my car back to have them look at it. I immediately felt relief to here this since I just moved to DC.
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Really great but these customer service survey notifications are way too overbearing
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The work was done well and the personnel were great except that a piece of trim came off when I was on driving at about 60 mph on rt 50. It looked like it was not glued down properly
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Each component of my experience with Service King was beyond reproach, from the initial telephone contact to when I picked up my vehicle. I received almost daily (excluding Christmas) updates on my vehicle's repairs. The staff were always professional, courteous and responsive to my concerns. When my vehicle was returned, it was spotless inside and out (cleaner than when I dropped it off, in fact). The location was very convenient, easy to access and with ample space to accept multiple clients. I never waited more than a few minutes to be addressed either during delivery or pickup. I would definitely recommend this location of Service King Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The experience And service I received I would highly recommend it family friends and neighbors
Repair Quality - 5.0/5.0 -
The service was excellent
Customer Service - 5.0/5.0 -
Very professional and courtesy