Crash Champions #0521 Windsor Mill
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I already started recommending
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service was excellent and India that helped me was awesome.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and reliable
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice experience. They kept me informed about my vehicle with full explanations about my repairs. Professional, respectful and friendly. Will highly recommend.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
None
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommend.
Repair Quality - 5.0/5.0 -
The work done was excellent.
Customer Service - 5.0/5.0 -
Always kept me informed. Thank you Tyrell and the front desk lady forgot her name. I think it was India?
Returned Clean
My Experience - 0.0/5.0 -
Everything was good and I appreciate the fighting for me. My only complaint is updates. Need at least a weekly check in to ease waiting customers and to give them a realistic timeline if it’s shifted.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Scheduled repairs for 2 weeks and done the repairs in 4 weeks waste of time and money
Customer Service - 2.0/5.0 -
Good
Likely to Recommend - 5.0/5.0 -
I had great experiences. Everyone was very friendly and knowledgeable. My car looks great.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
ignition switch not working proper
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
The quality of the work is not good
Repair Quality - 0.5/5.0 -
I did not have a good experience with the Crash Champions Security Boulevard location. I chose this shop because it was recommended by my insurance company and had generally positive reviews. Unfortunately, my experience did not reflect those ratings. The first time I went to pick up my vehicle, I immediately noticed several issues that should have been identified and corrected before the vehicle was returned to me. As a result, my car had to remain at the shop for nearly two additional weeks while those concerns were addressed. When I picked up my vehicle for the second time, the condition was even more disappointing. My car has been involved in a much more significant accident in the past, with over $11,000 in damages on the same side, and that repair shop restored it so well that you could not tell it had ever been in an accident. This time, the damages were approximately $3,000, yet the quality of the repairs was far below my expectations. I was told by the manager, Terrell, that sometimes vehicles do not return to their original condition because parts such as near the hood/ bumper can become loose after being removed multiple times during repairs. I respectfully disagree with that explanation. Proper repairs should restore a vehicle to pre-accident condition, especially when the damage is relatively minor compared to previous repairs my vehicle has undergone. To make matters worse, oil and other residue were left on my seat, which transferred onto my clothing. This lack of attention to detail was frustrating and unprofessional. Overall, this experience has been a disaster. I trusted this location based on my insurance company’s recommendation and expected quality workmanship. Instead, I have had to repeatedly point out obvious issues, wait additional weeks for repairs, and deal with new problems caused by the repair process itself. I am not looking for excuses—I simply want my vehicle repaired correctly and returned in the condition it should have been in from the beginning. This level of service is unacceptable, and I hope Crash Champions takes responsibility and makes this situation right.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer support
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Good services and the front desk staff is excellent. My car was due to be ready on May 14 and it was at 10 days after that in which my car was ready. The communication was lacking in reference to the time process of when the car would be ready.