Crash Champions #0533 Covina

4.7 (5,251reviews)
95%
131 West Dexter Street,  Covina,  CA  91723

In operation 13 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Tesla

Reviews (5,251)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as excellent, flawless, and like new. Communication was a standout strength, with many customers appreciating frequent text, call, and email updates throughout the repair process. Timeliness was also highly regarded, as numerous customers noted their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement directly in their feedback, including occasional delays, minor quality control oversights such as loose parts or paint inconsistencies, and isolated communication gaps. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
Select to learn more
"... did a great job in fixing my truck repairs . They finished the job two days ahead of schedule and even washed it . Will recommend crash champions to my friends and ..." Read more
"... and progress on the car being repaired. My car was ready for pick up almost a week before the estimated date they provided. Excellent service!" Read more
"Unfortunately the repair took way too long. My car was dropped off on Monday December 29 and ..." Read more
"By phone I was told 5 business days initially. It took 7 business days to complete with no additional parts needed."
"... professional and explained everything thoroughly. Repairs were well done and faster than expected. Highly appreciated. Will recommend to familyfriends." Read more
"The staff were super helpful. They were constantly following up with me about updates and progress on the car being repaired. My car was ready for pick ..." Read more
"They provided me with text updates regarding their progress, indicating when they commenced and when they completed ..." Read more
"... From the initial estimate to the final hand-off, the communication was clear and the repair was completed faster than expected. My car looks brand new again. Huge ..." Read more
"Very fast and efficient customer service. Communication is outstanding would 10010 recommend!!"
"Disappointed with this place. No communication regarding the status of my vehicle, I had to be the one calling for updates. Unfortunately, ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great! Team went above and beyond to get my car sorted. Thank you.

Likely to Recommend

Repair Quality

New Bumper replacement was loose at the very left part. It was after I insisted on securing it, a bracket was ordered.

Customer Service

Returned Clean

My Experience

Very professional and friendly staff

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

This experience although stressful, crash champions made it a very easy, smooth, efficient, and excellent experience. I was very happy with the results and even throughout the entire process the updates via text was absolutely fantastic and definitely put my mind at ease.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I would tell everyone to come here.

Repair Quality

Fantastic experience at Crash Champions. I actually drove through multiple options that the insurance company provided but the reason why I selected this place was because of the reviews and my first initial call. I knew they would take care of me. What stood out to me was their world class communication, from waiting for the parts to come in to step by step progress of my vehicle getting repaired. They even called the rental company on my behalf to get my picked up. 10 out of 10 experience

Customer Service

World class experience.

My Experience

Glad that my car came back looking like new. It was a frustrating situation that led me to Crash Champions but they returned my car feeling like brand new. (Which is great because the side swipe that led me to them happened one month into my ownership). They kept me (and insurance) apprised to the progress of repairs. Thanks to all who helped get my car back to me feeling like the accident never happened.

My Experience

I’m extremely satisfied with the awesome work done on my car, in addition with the professionalized communication and repair of your personnel. Thank you very much.

Likely to Recommend

I would definitely recommend anyone needing their auto repair needs to you!

Repair Quality

I’m extremely satisfied with the quality of work done to my vehicle, friendly personnel and timely matter.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Your team is constantly updating the status of my vehicle, which was great.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

It was quick and easy process and quick turnaround time of 3 1/2 days.

Customer Service

Cheryl is one of the best people I have ever met with her customer service skills, Estimated the time of repair is right on. I feel very comfortable to leave the repair work in good hands.

My Experience

Thanks to Savana, Ulysses and the entire team. You all were very professional and courteous!

Likely to Recommend

Repair Quality

You were all very courteous and professional. Savanna was a pleasure to deal with.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Wonderful customer service!

Customer Service

Wonderful customer service!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean