Crash Champions #0546 Chula Vista West
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I had to have the rear end of my car fixed d/t an accident I got in around mid December. Overall time to have it fixed was 2 months (got car back in February) d/t Covid and having a hard time getting parts which I understood but a few things that extended this process were that 1) the shop ordered the wrong parts and 2) the shop had staffing issues d/t Covid which I was all understanding about. The thing that annoyed me the most was when it came time to pick up my car, they were trying to make me pick up an unfinished vehicle and said they needed room for other cars and if I could bring my car back again to have them install another piece they were waiting on to be delivered. When I told them no and that I would like to pick up a fully completed car since it’s already hard to accommodate the shops schedule because I work 12s, they gave me pushback and attitude. I didn’t complain once about them ordering the wrong parts and having to reschedule my appointment cause their staff got Covid (none of them wear masks btw during a pandemic- go figure) which all extended my cars overall completion time- yet when it came time for me to get my vehicle, they give me attitude and didn’t want to accommodate me for picking up my car on a more reasonable day and when the car was actually finished? Now to top things off my car has error messages going off saying my brake lights and tail lights need to be checked. So I take it back to the shop and they said they ran a diagnostic test on it and couldn’t find anything and said they didn’t work on the tail lights so they didn’t cause the issue (of course). This issue wasn’t there prior to them repairing my vehicle but now flashes almost everyday I drive to work. So now I have to bring my car to the dealership to address the issue. My insurance agent was great but this shop was lack luster at best. I initially picked them from AAA’s approved list cause it was close to my home but I would much rather drive to a further shop then pick this shop again. Bad experience. Would not recommend.
Customer Service - 0.5/5.0 -
Overall rude vibe.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
No doubt, Jose explained everything in detail and he is a professional
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Customer service is excellent
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Repair staff was excellent, I would only suggest that the front reception be a little more attentive. I felt like I was intruding on the conversations being had by the staff each time I walked in.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jose provided me an estimate and explained the repair process. Very pleased with his professionalism and knowledge
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No comment
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very very satisfied with the completion of my car as well as how long it took. Everyone did a really nice job and I will 100% reference you guys to everyone I know!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Delays and new company policies took a little longer than I expected. However, the work performed was excellent. Arturo kept me informed and I understood the delays.
Customer Service - 5.0/5.0 -
The staff was always courteous.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great job Jose