Crash Champions #0547 Kearny Mesa

My Experience - 5.0/5.0 -

Thanks you guys. It was a quick and easy fix!

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 0.5/5.0

My Experience - 0.0/5.0 -

Before I left with my vehicle, I noticed several scratches and marks on my car that were not there when I dropped it off. I brought it to the attention of one of the workers and I was told I would be receiving a call on Monday. I am very disappointed as bringing it back for additional repairs is an huge inconvenience.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My car has several scratches that we’re not there when I dropped my car off and we confirmed this through pictures that were taken at drop off by your company and now I have to bring my car back in for fixing so yes I am not satisfied

Customer Service - 2.5/5.0 -

The workers have been helpful and polite so far, but I cannot comment as I am not yet done dealing with this issue

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Unfortunately, I’m very disappointed with the quality of the collision repair work performed on my Ram 3500. When I received my truck back, I immediately noticed several issues that should never have been present after a professional repair: - The brand-new paint already had chipping. - Tape/adhesive residue was left on both sides of the roof. - Paint dust was left throughout the interior of the vehicle. - White dust and residue were left on the door jambs and seats. - Communication throughout the repair process was extremely poor, with little to no updates regarding the status of my truck. For a collision repair facility, I expected much better attention to detail, quality control, and care—especially when dealing with a Ram 3500 and newly painted bodywork. A customer should not receive their vehicle back with fresh paint damage, residue, and an interior that needs to be cleaned because of the repair process. Overall, the workmanship, cleanliness, and communication were well below my expectations. I would strongly recommend thoroughly inspecting your vehicle before accepting it after repairs.

Customer Service - 0.5/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

I left messages on his voicemail nd left messages at the front desk didn’t hear anything till I said I’m going to write a review. After 3 weeks to see the progress on my car. Then they scratched the front bumper then they painted it not too well in the back fish eyes. After it was all fixed it was time to pick up the car. The front spoiler was not fixed and the front spoiler still hanging when he had me pick it up arguing with me in front of the Shop saying that I didn’t tell him that was part of it.clearly it was on the side of the accident. Would not be recommending anyone to go over there. The guy’s name is Guillermo.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Guillermo was excellent to work with from start to finish. He was very thorough in documenting the damage to my vehicle (from an accident), creating the estimate, communicating with my insurance, updating me on new findings once my vehicle was being worked on, and completing the work a day ahead of schedule. The quality of the work was excellent. I am very happy and will refers others.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Will recommend never stepping a foot in this place.

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Fantastic experience from the moment dropping off my car to the time I picked it up fast and friendy, kept me updated and my car looked it came off the showroom!

Likely to Recommend - 5.0/5.0 -

I have already recommended you

Repair Quality - 5.0/5.0 -

Picture perfect work

Customer Service - 5.0/5.0 -

No worries 👍 everything was excellent and am extremely satisfied

Likely to Recommend - 2.0/5.0 -

I am afraid my circle of friends would experience similar issues and that would make me feel awkward.

Repair Quality - 2.5/5.0 -

Interior sunshade if roof is missing. Undamaged Tail light attached to trunk was not replaced. That's fine. But the insurance carrier was billed for the whole taillight assembly.

Customer Service - 2.0/5.0 -

See previous comments.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I will definitely recommend Crash Champions

Repair Quality - 5.0/5.0 -

Friendly staff, fast repair, keep me updated, and clean my car very well. I will definitely recommend Crash Champions to my friends. I really appreciate it!

Customer Service - 5.0/5.0 -

See previous comments

My Experience - 5.0/5.0 -

Thank you so much! The bumper replacement on my Tesla Model S Plaid looks amazing, and the paint is a perfect match. Your team was professional, kept me updated, and treated my car with great care. Please pass along my sincere thanks to the staff and technicians for a job well done!

Likely to Recommend - 3.5/5.0 -

They did a wonderful job just wish better up front communication

Repair Quality - 4.0/5.0 -

I didn’t get to discuss all that happened so only have the repairs was done immediately

Customer Service - 4.5/5.0 -

Looks great

My Experience - 5.0/5.0 -

Great service and great Job. I will definitely give referal.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0