Crash Champions #0549 Costa Mesa South
In operation 15 years, 9 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great! Worked quickly and efficiently and even finished before their original proposed time.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looks like new. I appreciated that not only was my car repaired but had been cleaned until it was spotless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent, friendly service. The car looked like it was brand new after the repair and the car was clean inside and out.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lee was great! Thank you for everything!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome service outstanding communication and excellent result. Everyone works as a team specially Mauricio. Thank you!
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0 -
They're great
Repair Quality - 5.0/5.0 -
Efficient courteous work was well done , turn around on car was quick for a Tesla, and getting a rental was easy and facilitated by them
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Poor communication. 11 weeks is way too long for the repairs that were needed. Parts were missing inside the car when we got it back. Still having same issues and need to take it back for reassessment.
Customer Service - 1.5/5.0 -
Lacked communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car was repaired in a timely manner. It was also washed. Staff especially Lee gave an update everyday.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
The GM was able to remediate my initial concerns and offered some compensation but the overall communication was lacking so I’m unsure if I would recommend to friends and family
Repair Quality - 3.0/5.0 -
I’m disappointed with my experience at Crash Champions. Communication was frustrating—I had to initiate every call for updates, and the information I received was often inaccurate. When I went to pick up my Tesla, I noticed rough edges on the bumper and the frunk lid was no longer flush with the rest of the car. My agent, Julian, immediately denied responsibility. After speaking with GM Chris, he assured me the frunk was corrected and explained that the bumper edges are common with Tesla bumpers. I was frustrated that this wasn’t communicated while I was at the shop, resulting in a wasted 1.5-hour round trip. I do appreciate Chris volunteering to deliver my car and offering to address the bumper later, including providing a rental if needed. Hopefully, they follow through. Overall, the repair experience and communication could have been much better.
Customer Service - 3.0/5.0 -
I’m disappointed with my experience at Crash Champions. Communication was frustrating—I had to initiate every call for updates, and the information I received was often inaccurate. When I went to pick up my Tesla, I noticed rough edges on the bumper and the frunk lid was no longer flush with the rest of the car. My agent, Julian, immediately denied responsibility. After speaking with GM Chris, he assured me the frunk was corrected and explained that the bumper edges are common with Tesla bumpers. I was frustrated that this wasn’t communicated while I was at the shop, resulting in a wasted 1.5-hour round trip. I do appreciate Chris volunteering to deliver my car and offering to address the bumper later, including providing a rental if needed. Hopefully, they follow through. Overall, the repair experience and communication could have been much better.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
My car needed an extra piece that they said they would order and I could come back the next week and have them install it quickly. I returned and they didn't have the item. I was told again that they would order and give me a call when it arrived. It's been 3 weeks and I have not heard any from the company.
Customer Service - 1.0/5.0 -
No follow up
My Experience - 5.0/5.0 -
Great job and car cleaned for pick up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for everything, fast process and great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome! It was a great experience from check in to picking up my car! Julian is the best.
Customer Service - 5.0/5.0 -
Julian is was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I highly recommended this repair shop crash champion they my car passenger door have dent and scratches and it’s back to natural and the they very good to my car Tesla model y and the staff are approachable.
Customer Service - 5.0/5.0 -
Approachable and very good attitude
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Julian was so helpful and nice!