Crash Champions #0551 Fullerton West
In operation 28 years, 10 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Alex was great at communicating with me throughout the process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
To many messages to take survey
Repair Quality - 0.5/5.0 -
To many annoying text alerts to take survey
Customer Service - 0.5/5.0 -
To many messages to take survey
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Not exactly happy with the communication about the due date of my car. I was not contacted by anyone to let me know the car was not going to be ready on the date promised. I had to call myself to make sure it was going to be ready so i could arrange a ride to the shop. If something changes a customer should be aware before the date comes and goes.
Likely to Recommend - 1.5/5.0 -
good place to recommend my enemies
Repair Quality - 0.5/5.0 -
worst
Customer Service - 0.5/5.0 -
pretty bad
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The incorrect color trim was added to my car. They didn't seem to care to fix it and said that it may cost more money from us.
Customer Service - 3.0/5.0
Likely to Recommend - 3.5/5.0 -
see first comment
Repair Quality - 4.0/5.0 -
When I came with my dad to pick up my car, my dad showed the secretary the paperwork of my car. She then replied, "Do you really have to do that?" I felt that it was inappropriate to give such attitude to a customer. My family comes here every time we need work and the secretary's comment definitely discouraged us from further visits.
Customer Service - 2.0/5.0 -
see first comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your customer service was outstanding. The text updates were very convenient and helpful and the repairs were perfect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My vehicle speaks for itself
Repair Quality - 4.5/5.0 -
Very helpful and they make the process simple. I like the complete detail that they provide.
Customer Service - 4.0/5.0 -
Resourceful and helpful, but their was a break in communication between them and my insurance company that caused some costly confusion. Yet in still they make you feel like they want and need your business. Completely professional.