Crash Champions #0551 Fullerton West
In operation 28 years, 10 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great customer service and great work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
This is the second time I have used Cone Collision. I feel they are good at what they do and I would use them again. They seem very busy and this may have resulted in their lack of attention to detail. Overall the work was very good. It was the little things that seemed to be missed. In the end all was corrected. I appreciate Cole's intervention and follow up.
Repair Quality - 4.0/5.0 -
There were a few missteps at the beginning of our repair but were resolved satisfactorily.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mr Armando was excellent helping me
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
If they can't put the rear seatbelts the right way, we are worried about what other "small" details were done wrong.
Repair Quality - 2.5/5.0 -
Besides the plaque and the rear seatbelts, the compartment at the bottom of the back was not properly repaired. It has clear evidence of a collision, while it was supposed to be repaired to look like new.
Customer Service - 4.0/5.0 -
When vehicle was returned to re-install the rear seatbelts, the person in charge did not say much, leading to believe that maybe they did not trust that the work had been done incorrectly. After they were correctly installed, there was no apology for having done it wrong in the first place. Aside from that, the staff was very friendly the rest of the time though.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Overall very good, but the promised time and day was not met, therefore resulted in added rental car expense
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job Tek took the time to make sure everything was perfect.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have used cone collision 4 times
Repair Quality - 4.5/5.0 -
A slight delay in the completion date but great work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Windshield weatherstripping poorly done on lower corners, car now whistles at high speed.
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0
Kept me Informed?
No
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
My brother in law owes boss auto.. I would still refer him
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was told my car was sent to the dealer to fix my headlight until i have my car with me my headlight still not working & i was inform 4 times my car is ready but always failed. I dont believed the dealer can not figure out what wrong with my headlight. Anyway i appreciate for ur concern of my car coz i already an appointment to fix my headlight. But replacing bumper hood & alignment especially painting 100% i can recommend
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It took too long to repair the car yet no updates were given not unless we call them. The car had to be referred to the dealer re lights yet nothing happened. They reached past the timeline and so in the end we has to pay extra days at the rental car. The day they called that the car was ready we were told that they can't fixed the lights but the car is ready. What's that????!!!!!
Customer Service - 1.0/5.0
Ready on Time?
No
Likely to Recommend - 5.0/5.0 -
We've used Cone several times and will continue to do so if we have a need in the future.
Repair Quality - 5.0/5.0 -
The car looks like new. They do a terrific job.
Customer Service - 5.0/5.0 -
Armando Nunez was great to deal with. He had to deal with a non-responsive insurance company but never took the easy response of "blaming" them for the problems in attempting to get a prompt response. He was very professional at all times.
Returned Clean
My Experience - 5.0/5.0 -
Great customer service. Tek Ung was super! Used to take my auto body repair Work to Fix-Auto. I wasn't too happy with their last job. Glad I came to Cone. Cone will by my auto repair shop from now on. Will definitely recommend to friends and family. Great job!
Likely to Recommend - 5.0/5.0 -
Would definitely recommend I all friends and families
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Service advisor Tek Ung was, once again super in taking care of my needs
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
All were great. Cristina was awesome!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Paint color was off - too much pearl