Crash Champions #0555 Stanton
In operation 15 years, 11 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
VERY PROFESSIONAL & KEPT ME UPDATE STEP BY STEP 100% SATIFIED I WOULDN'T GO ANYWHERE ELSE
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service and updates! Very open and fast and nice!
Likely to Recommend - 3.5/5.0 -
No lo sé, mala comunicación, fallan en el tiempo de entrega, las piezas no son nuevas
Repair Quality - 3.0/5.0 -
Me dijeron 8 días de reparación y terminó siendo más de un mes. Cada que llamaba me dijeron que me regresaban la llamada y es algo que nunca pasó. En conclusión no fue el servicio que esperaba la verdad me quedé insatisfecho, arreglaron mi unidad con puras partes usadas puesto que si la aseguranza paga, deberían haber sido partes nuevas. Y sigo checando mi unidad si algún fallo encuentro tengan por seguro que la regresaré. GRACIAS!
Customer Service - 3.5/5.0 -
Dejaron mucho a comentar, repararon mi unidad con algunas piezas usadas en vez de poner nuevas, ya que finalmente la Aseguranza lo cubre.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciate all the text communication I received from Crash Champions. The repair was done quick and seamlessly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Getting my Venza fixed here was an awesome experience. From the lady at the front desk to the gentleman who assisted me and delivered my car back, everyone was great and helpful every step of the way. I truly appreciate the excellent customer service and smooth process from start to finish.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent and very professional service. Kind staff outdid the dealership service by far. Thank to all the staff
Likely to Recommend - 0.5/5.0 -
Overall, this experience did not meet expectations and would make me hesitant to return or recommend this location in the future.
Repair Quality - 0.5/5.0 -
I was referred to Crash Champions through my insurance and scheduled an appointment, dropping off my vehicle on March 3. I was initially advised that my car would be ready for pickup the following Friday. The day before the scheduled pickup, I was informed that the vehicle would not be ready. I was understanding and agreed to a revised completion date a few days later. However, three days after that, I was again notified of another delay. At that point, I continued to remain flexible and communicated that I was not in a rush. As time progressed, communication became inconsistent. By March 18—nearly two weeks after drop-off—I had stopped receiving proactive updates and had to begin calling daily for status updates. Each time, I was told that the vehicle might be ready “tomorrow,” which resulted in repeated follow-ups without clear or accurate information. By March 23, almost three weeks later, I finally spoke with a front desk representative and expressed my concerns regarding the ongoing delays and lack of communication. I was told a manager would follow up with me; however, I did not receive that call. The following day, March 24, I was notified that my vehicle was suddenly ready for pickup. While I appreciate the completion, the overall experience was frustrating due to the repeated delays, lack of accountability, and inconsistent communication. As someone who works in a role that requires managing contracts and meeting strict deadlines, I value clear communication and reliability in business practices. Unfortunately, that standard was not met during this experience. The repeated uncertainty and absence of proactive updates did not leave me feeling confident in the service provided. Additionally, I was left with the impression that there may have been challenges in servicing newer vehicles. If that is the case, I would strongly encourage greater transparency upfront regarding capabilities, rather than accepting work that may lead to extended delays. Overall, this experience did not meet expectations and would make me hesitant to return or recommend this location in the future.
Customer Service - 1.0/5.0 -
I was referred to Crash Champions through my insurance and scheduled an appointment, dropping off my vehicle on March 3. I was initially advised that my car would be ready for pickup the following Friday. The day before the scheduled pickup, I was informed that the vehicle would not be ready. I was understanding and agreed to a revised completion date a few days later. However, three days after that, I was again notified of another delay. At that point, I continued to remain flexible and communicated that I was not in a rush. As time progressed, communication became inconsistent. By March 18—nearly two weeks after drop-off—I had stopped receiving proactive updates and had to begin calling daily for status updates. Each time, I was told that the vehicle might be ready “tomorrow,” which resulted in repeated follow-ups without clear or accurate information. By March 23, almost three weeks later, I finally spoke with a front desk representative and expressed my concerns regarding the ongoing delays and lack of communication. I was told a manager would follow up with me; however, I did not receive that call. The following day, March 24, I was notified that my vehicle was suddenly ready for pickup. While I appreciate the completion, the overall experience was frustrating due to the repeated delays, lack of accountability, and inconsistent communication. As someone who works in a role that requires managing contracts and meeting strict deadlines, I value clear communication and reliability in business practices. Unfortunately, that standard was not met during this experience. The repeated uncertainty and absence of proactive updates did not leave me feeling confident in the service provided. Additionally, I was left with the impression that there may have been challenges in servicing newer vehicles. If that is the case, I would strongly encourage greater transparency upfront regarding capabilities, rather than accepting work that may lead to extended delays. Overall, this experience did not meet expectations and would make me hesitant to return or recommend this location in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
100% lo recomiendo
Repair Quality - 5.0/5.0 -
El personal me atendio muy amable, la secretaria muy servicial , y pues el servicio me facino. En realidad si volbiera a necesitar denuevo otro servicio no dudaria en ir denuevo con ustedes los volberia a elejir. Muchas gracias por los servicios !!
Customer Service - 5.0/5.0 -
Todos atentos y muy amables
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I really hated how I was told that I would be called by a certain time about 4 different times and they never called me back. I also hate how they didnt estimate when a car part would be backed up cause it took an extra 2 weeks for my car to be ready.
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
The finished product looks great. And was clean on return.Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great people great work
Customer Service - 5.0/5.0 -
Great people great work
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Carlos was great. This is the 2nd time to use the services of Crash Champions and very satisfied with the repairs both times.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
2nd time using Crash Champions and very satisfied with the repairs to my vehicle.