Crash Champions #0558 El Segundo
In operation 13 years, 6 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Communicating throughout the whole process. The car came out nice as intended.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Lock wasn’t working upon repair requiring my to return to the shop. Outstanding body work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I don't want to be the one sending someone to get their car fixed and end up going through the same issue
Repair Quality - 2.5/5.0 -
My car was not fixed to my expectation the first time or second. I don't believe my whole bumper was painted.
Customer Service - 5.0/5.0 -
Great people working there. The ones I spoke too.
My Experience - 0.0/5.0 -
I was being update about my car every Tuesday and Thursday. The person who updated me, should have been double checking if the color my car originally came in matched the color they painted my car. Because I had to leave my car again because it wasn’t the right color. So I would I appreciate it, if they would double check. Because people need their cars.
My Experience - 5.0/5.0 -
Everything was fabulous from start to finish! Great communication all the way through and my car was ready ahead of schedule! It looks great and everyone was so nice!
My Experience - 5.0/5.0 -
Great job, finished before expected! Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job, my car is in pre accident condition. Thank you!
My Experience - 5.0/5.0 -
Positive comms and very responsive. Understand under promise over deliver on time estimation but would’ve liked a heads up that yall expected to be done by 7/1 vs the 7/13 estimated date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
AI kept calling me then canceled my apt that I already had set up
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It wasn't a problem for me, the colors matched and the fitment was good. But the agreement I signed at the start of the process stated only OEM parts would be used. My vehicle was repaired with a non-OEM fender liner without informing me. I would've explicitly asked for OEM had the agreement not otherwise stated they would be used. This could be very problematic for certain parts and certain customers. I'd recommend updating your intake flow to better accommodate this.
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Damian was professional and kept me updated with the latest developments with my car. I’m very satisfied and happy with the service and job done by Crash Champions.
Likely to Recommend - 5.0/5.0 -
I’m very happy and satisfied with the service and work provided by Crash Champions.I would recommend Crash Champions to my friends and family.
Repair Quality - 5.0/5.0 -
I’m very happy and satisfied with the service and work provided by Crash Champions.
Customer Service - 5.0/5.0 -
Customer Service was professional and prompt.
Returned Clean
My Experience - 5.0/5.0 -
Nubia was really kind. I appreciate her help and guidance through this process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nubia was amazing! Thank you for all your kindness. I appreciate you!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
the car looked fantastic.
Customer Service - 5.0/5.0 -
They always answered the phone right away. No wait time
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work looks good. The timing was a little long but o believe that was due to parts which Arthur kept me informed on via texts.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Not worth the price. Could have done more work on the car too.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Came back with more damage than I dropped it off with. They might have done a mediocre job at fixing the one spot where I was hit but my passenger door handle came back broken, the window frame to rear back seat came back broken and out of place, and other minor cosmetic damages on the exterior of the car.
Customer Service - 1.0/5.0 -
They were nice sometimes but were trying to get people in and out the door as fast possible
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nubia made this process so smooth and stress free.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car came out looking amazing.. way better than how I dropped it off