Crash Champions #0790 Studio City

4.9 (1,209reviews)
98%
11511 Ventura Blvd,  Studio City,  CA  91604

In operation 3 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (1,209)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, professional staff, and outstanding repair work that often left vehicles looking brand new. The team received high marks for proactive and transparent communication, with regular text and phone updates keeping customers informed throughout the repair process. Many customers highlighted that their vehicles were completed ahead of the estimated schedule, reflecting strong operational efficiency. A few customers noted isolated concerns, including a mismatched bumper replacement, incomplete repairs, and minor finishing issues upon vehicle return. These improvement areas, raised directly by customers, centered on ensuring repair accuracy and thorough quality checks before vehicle handoff. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
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"... here for a repair job to my rear passenger door. My vehicle looks brand new ! Someone hit my parked car and left a huge dent and scratch alongside my back ..." Read more
"... if it is in the best condition humanly possible. The work is exceptional and I recommend it highly for a great job for anyone!" Read more
"Crash Champions Studio City was excellent! Communicated every step of the way. Did a great job on the car. Also super easy integrating with Geico ..." Read more
"Excellent top notch service! Very thorough and detailed. Incredible easy and a pleasure to communicate with ..." Read more
"Fast and efficient. The quality of work was spectacular and they gave my car one of the best car washes ever when I picked ..." Read more
"... it was ready for pick up October 2nd around noon. 4 days prior to the estimated time of October 7th." Read more
"It was ready 2 Weeks early with quality work!"
"Ahead of schedule, kept me informed along the way"
"Took double the time estimated about a whole month and did not notify whenever there was a delay. I ..." Read more
"Two days before, which was great, as we had to travel."
"The communication with Crash Champions was poor. I was told conflicting updates. When I picked up my car I noticed that my new bumper was not the same kind ..." Read more
"Excellent communication throughout the whole process. Incredible work done to bring the car back to new."
"Timely, updates along the way, just all around amazing customer service. Thank you!"
"... double the time estimated about a whole month and did not notify whenever there was a delay. I also received my car with a flat tire." Read more

Likely to Recommend

I'm very satisfied

Repair Quality

Joey, was very professional and knowledgeable about my repairs. He went the extra mile to make sure I was satisfied. My car was done in time and it looks amazing. I have been using Crash Champions for over 10 years and I'm very satisfied with their work. Totally recommend.

Customer Service

Joey, was very professional and knowledgeable about my repairs. He went the extra mile to make sure I was satisfied. My car was done in time and it looks amazing. I have been using Crash Champions for over 10 years and I'm very satisfied with their work. Totally recommend.

Likely to Recommend

Repair Quality

Joey was great. Very communicative. Car came back relatively fast and looked great. Very easy to work with everyone.

Customer Service

Everyone was friendly and professional.

Returned Clean

My Experience

Very detail and quality oriented. Good communicators. Nice front office!

Likely to Recommend

Repair Quality

Very high quality customer service.

Customer Service

Great follow-up.

My Experience

Great service, friendly people. Thorough explanations.

Likely to Recommend

Repair Quality

Customer Service

The only reason I gave a nine is that it was quite a gap from when I dropped it off to when I got any updates on the car. I could have called if it felt pressing but I trusted them. Still, an earlier text or call would have been appreciated

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Every time I’ve been here has been an excellent process. Amazing job and so easy to just drop my car off and not worry about anything. I’m always given updates and car is ready on the date promised for the most part. There’s a reason why I’m a repeat customer.

Customer Service

My Experience

Joey was great to work with and made the process very easy. I got my car back sooner than expected and the team did a fantastic job.

My Experience

My Experience

Jim was fabulous

Likely to Recommend

Repair Quality

Customer Service

My Experience

They did a very good job and delivered the car earlier than scheduled.

Likely to Recommend

Repair Quality

The repair is not complete so there is a chance that I will need to update, but so far so good.

Customer Service

Liked that Crash Champions gave me the option to get my car back while we waited for one part that is on back order.

My Experience

Repairs were thorough and done with care.

Likely to Recommend

Repair Quality

Repair was thorough and done effectively.

Customer Service

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Repair Quality

Customer Service

Likely to Recommend

Second time using their services, both times were excellent

Repair Quality

Car looked like nothing ever happened!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

The repairs are great! I would recommend Crash Champions for my friends when they need expert repairs. Crystal was absolutely terrific all through the process!

Likely to Recommend

Repair Quality

Absolutely no complaints. They were very informative on the costs and how long it would take and did a great job overall.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience