Crash Champions #0565 Montrose

4.5 (1,734reviews)
91%
5430 W Montrose Avenue,  Chicago,  IL  60641

In operation 12 years, 7 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,734)

My Experience

The best job I ever had from a repair shop is from the Crash Champion - of this location ... Mr ESTEBAN and his teammates are masters in their field ... Vasile Susan

Likely to Recommend

Repair Quality

The best shop I had to be in touch in the Chicago metro area.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent craftsmanship

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I have a set of lights out and went back to show Carlos and because he didn’t take the time to see it he said take a picture and then he can see what’s going on plus I really believe it took way longer then necessary for my car to be fixed. My light is still out and I thought I had a lifetime warranty the light all worked before !

Customer Service

None

Returned Clean

My Experience

My wife picked up the car this morning, later in the afternoon, we found that the plastic trims all along both doors are coming apart and on both doors the weather strips or gaskets are loose I can see that the retainer clips are broken something that is obvious and your facility deliver the car that way, this is very unprofessional, besides the car was scratched in your place, my wife will be there at Crash Champions on Saturday ( tomorrow) so you can properly fix the car.

Likely to Recommend

Repair Quality

Everything good no complaints super fast service very good customer service

Customer Service

Likely to Recommend

Repair Quality

They got our car done two days early.

Customer Service

Returned Clean

My Experience

Carlos was amazing and the text updates were so helpful

Likely to Recommend

Repair Quality

Carlos was the best

Customer Service

Carlos was the best

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

From the front desk to the mechanics, everyone was very professional and aimed to satisfy customers

Returned Clean

Likely to Recommend

Repair Quality

They kept me informed of the status of my car they did a fantastic job on my car I’m very satisfied I would highly recommend them

Customer Service

Returned Clean

My Experience

Everyone there is kind and very professional. I am happy with what they’ve done to my Jeep. Thank you Crash Champions team.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

It is not to often that a company exceeds my expectations. CARLOS was my repair constant person. He went above and beyond what is expected. My car was not due to be finished until Monday and he managed to complete the repair by Thursday. This is singularly important as I desperately needed my car early. He made it happen! Not only was he incredible the team did a fantastic job. Plus, they cleaned my car. It looks and smells brand new. Your team turned a frustrating situation into a painless and pleasant experience. Keep up the excellent work! Again, major shout out to Carlos! He really impressed me.

Likely to Recommend

Best service! Making lemonade out of a lemon situation.

Repair Quality

Amazing service Carlos was beyond amazing! He managed to finish the car faster than expected knowing I had an appointment for my car that I couldn’t miss. It was an easy and seamless process! I will recommend your services to all who need it!! Thanks again to Carlos for going above and beyond!!

Customer Service

Polite and kind

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

I felt the service was overall very good, and they delivered the car before the agreed deadline. The staff was always very polite and courteous. However, I’m not giving 10 due to a few points that need improvement: the car was extremely dirty inside, very dusty, and my beige seats had several dirt marks, clearly from a lack of care. Another issue was that the front bumper was not properly aligned — I noticed it a few days later and had to return for an adjustment. These are details that show a lack of attention in the final finishing.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Post visit, o found my car battery was depleted and I was unable to start my car and had to get a service jump my battery. I had decided to take the car back to the shop for additional inspection after I found my Steering Warning Light had turned on and heard a squeaking noise from the tire that was repaired from the crash. Ultimately I view the steering issue related to the battery, but it would have been useful to ensure a full charge prior to car return.

My Experience

Estamos muy satisfecho con el servicio al cliente y sobre todo con el trabajo excepcional que han hecho en nuestro auto mil gracias

Likely to Recommend

Repair Quality

My car is look like brand new

Customer Service

Polite and fine a ride for me to drop off home

Returned Clean

My Experience

Have an issue with my mirror. I am suppose to return monday morning at 10 for it to be fixed. Other than that my car looks amazing