Crash Champions #0567 Berwyn
In operation 27 years, 7 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
My experience at this repair shop was honestly pretty mediocre. Apart from them not letting me know that it wasn’t going to be ready on the day that was expected, which I understand but not even a call or message? I had to call myself just to be put on hold for over 30 min but that’s honestly the least of it. When I got my car back I noticed the side skirt was a slight different shade of white than the doors they repainted so I called and the lady who answered stated that the piece they replaced already comes painted. She said to send over pictures to the email she provided me. 1 week pass, 2 weeks pass nothing. No answer, no call. I honestly just suck it up because I know I would be told that it’s going to end up looking the same since they already come painted and I was just grateful that my car got fixed. But the cherry on top was the day after. I noticed late at night that the ambient lighting on the right side of my door wasn’t working and I thought it was an issue with Acura, nothing to do with the repair shop so I take it into Acura for an inspection. Mind you this repair shop is “Acura Certified”. I get asked by the advisor if I had just gotten my car fixed or if I had removed the panel of that door, in which I respond that I had just gotten it fixed. She told me that whoever fixed my car just wrapped the wire that connects the lighting around and never connected it back. Such a waste of time honestly. Very disappointed despite my sister having her car fixed here a couple years ago with no problem.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Unfortunately, this is the second time I’ve used this auto repair company, and both times my vehicle was returned to me filthy and with damage that was not present beforehand. During my first visit, I noticed new damage after receiving my car back. I decided to give the company another chance, but the same thing happened again. This time, I found additional scuff marks that were not there before, along with dust and residue from overspray covering my dashboard and seats. I understand that repairs can create dust and debris, but a customer’s vehicle should be protected while being serviced and returned in clean condition. Having this happen twice shows a serious lack of care and attention. While the actual repair may have been completed, the condition in which my car was returned was completely unacceptable. Based on my experience, I cannot confidently recommend this company.
Customer Service - 2.5/5.0 -
Unfortunately, this is the second time I’ve used this auto repair company, and both times my vehicle was returned to me filthy and with damage that was not present beforehand. During my first visit, I noticed new damage after receiving my car back. I decided to give the company another chance, but the same thing happened again. This time, I found additional scuff marks that were not there before, along with dust and residue from overspray covering my dashboard and seats. I understand that repairs can create dust and debris, but a customer’s vehicle should be protected while being serviced and returned in clean condition. Having this happen twice shows a serious lack of care and attention. While the actual repair may have been completed, the condition in which my car was returned was completely unacceptable. Based on my experience, I cannot confidently recommend this company.
My Experience - 5.0/5.0 -
Satisfied with the repair, but when I picked up my car my seat cushion was missing. I left it in the back when I dropped it off.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Good repair but someone stole my seat cushion.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job!! Kept me well informed on the progress and was ready when we agreed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very pleased with the service I received… from the very moment I walked in. I was greeted with a friendly receptionist , great customer service! If I’m not mistaken, Mario was the technician that handled my account. He also provided great. Customer service explained the estimate/repairs. I was kept me informed with timely text messages on the status of my vehicle. I also spoke to Jesse since he called with an update and the status of my repairs. Kudos to Crash champions for having such a professional team you have made this experience stress-free. Thank you!
My Experience - 5.0/5.0 -
To whom it may concern I was very satisfied with my car repair. You all always an awesome amazing job for the Customer and your staff is very friendly and polite. Thank 😍
My Experience - 0.0/5.0 -
The body line for the hood and fender and A pillar and fender don't line up right but I guess that's what happens when reuse damaged old parts that were repaired. And I have to correctly adjust my headlight to get correct aim. And this has nothing to do with repair but things were taken out of my truck I know I shouldn't have left things in my truck but it's my fault for trusting people. But paint work was excellent
My Experience - 0.0/5.0 -
Communication was extremely disappointing in the process
My Experience - 5.0/5.0 -
Great customer service 👍 truck looks great will recommend others!
Likely to Recommend - 5.0/5.0 -
Highly recommended.
Repair Quality - 5.0/5.0 -
Did excellent job
Customer Service - 5.0/5.0 -
Excellent customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jesse the manager was very helpful throughout the process.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a wonderful experience getting repairs done by the Berwyn team at Crash Champions! The entire process was well explained, and there was excellent communication provided, by text and phone call, that settled any questions or concerns I had. My car looks brand new, so I am highly appreciative of the team at this location. If I ever run into repair needs again, they will be my go-to!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Absolutely excellent service provided by Crash Champions! I was given day-to-day updates on my vehicle's repairs, clear explanations of how services would work, and my car looks completely brand new. In the future, if the need arises, I will definitely return for whatever car service is needed.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are awesome and quick! This is my 2x getting my car repaired by them. Peter and his team did a phenomenal job. My car looks brand new. They even cleaned the interior.