Crash Champions #0567 Berwyn
In operation 27 years, 7 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jesse the manager was very helpful throughout the process.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a wonderful experience getting repairs done by the Berwyn team at Crash Champions! The entire process was well explained, and there was excellent communication provided, by text and phone call, that settled any questions or concerns I had. My car looks brand new, so I am highly appreciative of the team at this location. If I ever run into repair needs again, they will be my go-to!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Absolutely excellent service provided by Crash Champions! I was given day-to-day updates on my vehicle's repairs, clear explanations of how services would work, and my car looks completely brand new. In the future, if the need arises, I will definitely return for whatever car service is needed.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are awesome and quick! This is my 2x getting my car repaired by them. Peter and his team did a phenomenal job. My car looks brand new. They even cleaned the interior.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend this auto shop to any family member or friend!
Repair Quality - 5.0/5.0 -
Good job personal did!
Customer Service - 5.0/5.0 -
Profesional personal!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very helpful and under standing.
Customer Service - 4.5/5.0 -
Kind and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very informative, friendly. I received updates during the process. Very good customer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will also be communicating my frustrations with my insurance company that referred me.
Repair Quality - 3.5/5.0 -
I received my vehicle and the rear bumper still had a dent. I let them know and I am still waiting for their call so I could bring my vehicle back.
Customer Service - 0.5/5.0 -
My vehicle was scheduled to be ready on Friday June 26th. I called that morning to confirm pick up and they said it wouldn't be ready due to a part that still needed to come in & the new pick up date would be Monday the 29th. I called that Monday afternoon to confirm it was ready. I was told it was not ready and the part still hadn't came in. It would probably come in that day but they still had to do the installation, calibration & other things. I let the rep know on the phone that I understand parts take time but what I didnt appreciate is their lack of communication. I had to call them both times to confirm but they should have called me to let me know the part wasn't in yet and the pick up date would change. Rep on the phone said they were just missing the part and they thought it would come in on the delivery date but it hadn't and that my vehicle would be ready July 1st. Again, I told the rep that my issue wasn't with the part, it was their customer service & lack of communication. Rep then said they order the part from a vendor and they have no control about that. I AGAIN, expressed my frustration about their lack of communication and rep CLEARLY was not listening or didnt care about what I was saying. About an hour after our conversation, I received an automated text update from them saying my vehicle would be ready the following day, June 30th by 4pm. I do not call this time and show up after 4pm instead. I see my vehicle in the lot and I noticed some spots had yellow markings (from a marker) but otherwise looked like it had been fixed. I walk in and they said my vehicle wasn't ready yet. I told them about the terrible conversation I had with one of their reps a day prior and then got a message my car was going to be ready before I showed up. I was told the part did come in but they still had to do calibration and that specific team was not in. They had been earlier in the day but didn't get around to doing my vehicle. I was told it could be ready later that day if not tomorrow, they apologized about the conversation I had on the phone the day prior and said I would get a call when my vehicle was 100% ready to be picked up. I left and I got a call maybe an hour later that my vehicle was ready and I could pick up that same afternoon, after hours, if not the following day. I told them I would go right away and also let them know about the yellow markings and I was told they'd take care of that with the wash, they mark the vehicles in that color anywhere there may have been a ding or scratch unrelated to the accident I was involved in. I show up and my vehicle had been washed but the yellow markings were still there. The following day I noticed my rear bumper had a dent still after they had replaced it for a new one. I called and made another appointment to bring it in, they took it to a tech who said they couldn't fix the dent and that they needed to order a new one to replace again because the one they put warped and was defective. That was Monday the 6th and I am still waiting for a call so I could take my vehicle back to be fixed..again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job and they kept me informed of the progress of the work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was happy with the work
Customer Service - 5.0/5.0 -
They kept up with the progress of the car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The work on the car was great!! The communication was lacking
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you great job
Customer Service - 5.0/5.0 -
Very nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will be recommending everyone to that shop!
Repair Quality - 5.0/5.0 -
10/10 – I was very satisfied with the repair quality. The work was completed professionally, and my vehicle looked great when I got it back. Thank you Miguel!
Customer Service - 5.0/5.0 -
Abi was amazing throughout the entire process. She was friendly, professional, and always kept me updated on the status of my vehicle. She answered all of my questions, made everything easy to understand, and made the whole experience stress-free. I really appreciated her excellent customer service and would highly recommend working with her.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful experience all around. Incredibly upfront about the process, the cost, and the time it would take for the repairs. Honestly had a wonderful experience. I highly recommend this location.