Crash Champions #0568 Countryside

4.8 (2,377reviews)
96%
9600 West Joliet Road,  Countryside,  IL  60525

In operation 7 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (2,377)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as beautiful, flawless, and restoring vehicles to like-new condition. Communication was a standout highlight, with many customers appreciating frequent text updates, phone calls, and proactive notifications throughout the repair process. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The professionalism, friendliness, and helpfulness of the staff were repeatedly commended. A small number of customers noted concerns including repair quality issues, delays, and post-repair problems, as shared directly in their feedback.
Select to learn more
"... informed and updated throughout the entire process. The technicians are complete magicians and did a wonderful job of restoring my vehicle back to its pre-crash state. ..." Read more
"... professional to deal with, updates on work were so helpful! The work they did was perfect! Beautiful job." Read more
"... my car was promised to be ready, they discovered two parts were missing or broken. Three days later, when I went to pick it up, one of the parts was ..." Read more
"... explaining the repair process. I especially appreciate the frequent texts as to the status of my car and the progress! Another added bonus was that you returned my rental ..." Read more
"Finished ahead of expected. Beautiful job. Great communications."
"This place is amazing. Constant communication, excellent work performed. I Highly recommend them."
"Great communication throughout the process; friendly staff"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Alberto is the companies MVP!

Customer Service

Likely to Recommend

Repair Quality

No sign of the damage that was repaired

Customer Service

Excellent customer service from everyone I dealt with.

My Experience

Great job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My car looks perfect !

Likely to Recommend

Repair Quality

I asked to check the alignment as I felt it was off after the crash and it wasn’t fixed

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Did a great job and customer service was spot on. Friendly reception and they kept in touch with me on the progress of my Jeep

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Got our car done early and it looks great!

My Experience

great job, except for the long wait for parts

Likely to Recommend

Repair Quality

Customer Service

My Experience

Fantastic job, excellent service, nice people to do business with.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Very courteous and kept me up to date.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service