Crash Champions #0616 Spokane Francis
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Overall, I’d give my experience with Crash Champions an 8/10\. The repair process was extremely long—about six months—and there were definitely some frustrating moments along the way, especially with the confusion between the shop and my insurance company and the decision not to replace my bumper\. That being said, I’m thankful Crash Champions continued working with my insurance to get everything handled\. They did a good job communicating with me throughout the process and keeping me updated on the timeline, even though it took much longer than I ever expected\. It wasn’t a perfect experience, but I appreciate their communication, their willingness to work through the insurance issues, and ultimately getting my vehicle back to me\.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a wonderful job my car looks brand new like it was never hit the staff were wonderful keep me updated on everything that they were doing will recommend them
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am disappointed with my experience, primarily due to the lack of communication and follow-through. I have now been waiting 18 days for the final part needed to complete my repair (I was told it would take 1 day), as well as a six-day rental car reimbursement that was promised to me via email from the shop's general manager. I have sent three separate follow-up emails requesting updates and have received no response. I understand that delays can happen with repairs and parts, but the lack of communication has been extremely frustrating. I should not have to repeatedly reach out just to get a basic status update, especially regarding a reimbursement that your team already agreed to provide. At this point, I would simply like clear communication, an update on when my repair will actually be completed, and confirmation of when I will receive the rental reimbursement.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Karen and the team were great! Repairs look great! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you
Returned Clean
My Experience - 5.0/5.0 -
We appreciated being kept up to date on the repair progress!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Door was not restored to pre accident condition.
Likely to Recommend - 2.0/5.0 -
Michael made this experience redeemable, however I would not recommend this body shop to my friends and family. I was not satisfied with the communication, the customer service by the front receptionist, and the length of time it took for me to receive my car back.
Repair Quality - 4.0/5.0 -
So far, so good!
Customer Service - 2.5/5.0 -
I ranked this a 5 because there were some miscommunications around timeline and completion of my car. However, once the manager Michael got involved things went much smoother and there was a lot more frequent communication.
My Experience - 5.0/5.0 -
Everyone was very helpful. They did a great job on the repairs!
My Experience - 5.0/5.0 -
Karen was amazing. So helpful and always kept me update on the repairs. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
They were very professional and did a great job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We've used them before (hopefully won't need them again, though)
Repair Quality - 5.0/5.0 -
The car looks good as new!
Customer Service - 5.0/5.0 -
Great communication!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Worked quickly and kept us informed. Even stayed late so we could pick it up after we got off work at 5 pm.
Customer Service - 5.0/5.0 -
Worked quickly and kept us informed. Even stayed late so we could pick it up after we got off work at 5 pm.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Carl was fantastic!!