Crash Champions #0618 Spokane Monroe

4.8 (2,377reviews)
96%
3104 N. Monroe Street,  Spokane,  WA  99205

In operation 5 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
Honda
Hyundai
I-Car
Jeep
Kia
Polestar
Ram
Rivian Fleet – Vans
Tesla

Reviews (2,377)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new and showed no trace of prior damage. The staff received high marks for friendliness, professionalism, and going above and beyond expectations. Communication was a standout strength, with customers appreciating frequent text updates, proactive phone calls, and transparency throughout the repair process. Many highlighted the seamless coordination with insurance companies and rental car services. Timeliness was largely positive, with several customers receiving their vehicles ahead of schedule. Some customers noted delays, often attributed to parts availability or insurance approvals, and a few mentioned they would have appreciated more proactive updates when timelines shifted. A small number flagged quality concerns such as incomplete repairs or paint matching issues. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
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"Crash Champions did a phenomenal job repairing our truck! Their communication and response time were outstanding from start to ..." Read more
"Quality of work is amazing. You would never know there was work done! Excellent communications with updates on progress. ..." Read more
"... responsive and went out of their way to be helpful. Repairs were made to spec and completed early and on budget. Repairs were reviewed with me at pick up and all ..." Read more
"First, I can't thank you enough. My car looks perfect. The new paint is even better than the factory original. You went above and beyond in the repair, even fixing ..." Read more
"The job was not finished, and they did not seem to care about completing it, but rather focused on meeting ..." Read more
"... time were outstanding from start to finish. They kept me informed every step of the way, making sure I understood the costs involved and promptly communicating if ..." Read more
"... even be able to tell. 17 stars out of 5. Also the new messaging system that keeps the customer informed throughout the entire process is a definite plus and a serious ..." Read more
"... friendly people and they are very helpful. However, I didn't receive a single phone call in the 42 days that my car was in the shop. The only times I was on the phone with them was the ..." Read more
"Communication was excellent, both in person by explaining everything clearly to me, and electronically by keeping me updated as ..." Read more
"No communications at all."

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Everything was done perfectly and I appreciated the communication I received throughout the process

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They did a great job at making my car look new again

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Amazing quality, and they are so great at keeping you updated during the process. This is my second time as a customer and I wouldn’t recommend anyone else!

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They were very friendly there /efficient and they did a great job with my vehicle in a timely manner. I was very pleases

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Yes very friendly

My Experience

Nice work

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Anytime

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Got my truck done 5 days ahead of time. Did excellent work

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Great service and communication

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My Experience

Staff was polite, and responsive and went out of their way to be helpful. Repairs were made to spec and completed early and on budget. Repairs were reviewed with me at pick up and all questions answered. While I hope I do not need repair services again I would not hesitate to bring my car back if the need arises.

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Great facility.

Repair Quality

The staff was polite, kind and helpful. My vehicle was done ahead of schedule and close to the estimated amount of they went above and beyond going over the repairs with me on paper then showing me what each piece was. They even cleaned the car!!!

Customer Service

Courteous and helpful!

My Experience

I was happy with Steve’s thorough initial evaluation of the repairs needed and decided to trust him with the work. Steve kept me informed of the work every step of the way which really impressed me. And the completed work is beautiful!

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Repair Quality

I was impressed with Steve’s thorough initial evaluation of the repairs needed and decided to trust him with the work. I was also impressed that he kept me informed every step along the way. And the results were beautiful!

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Se previous.

My Experience

Thank you, for fixing my rav4, it looks amazing. I love your attention to detail. I really appreciate the work you put into making it look brand new again.

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Returned Clean

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Rachel Smiley was great!

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My Experience

Communication was excellent, both in person by explaining everything clearly to me, and electronically by keeping me updated as the time progressed. All of it was really appreciated since this was my first accident and I was clueless. I will definitely recommend to others.

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Returned Clean

My Experience

Fast and real pros.

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Rather go here then too Seattle lol

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Really happy how fast and awesome job your team did

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Great team and keep me posted every day it seemed

Returned Clean

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